Job description
RPM Power is one of Ireland's leading fitness brands.
Operating from our offices in Thurles, Co.
Tipperary for the past 27 years, we are a retailer of a wide range of fitness equipment, including multi-gyms, cardio machines and dumbbells.
We provide quality products to customers located all over Ireland and beyond, with many of our smaller products shipped across the globe on a daily basis.
Currently we are looking for a Customer Service Representative to join our busy team in our offices in Thurles.
Working hours: Monday -Friday 9am-5:30pm.
This is a full-time position but we are open to offering flexible working hours or part-time work to the right candidate.
Key Responsibilities:
Communicating with customers via phone
Communicating with customers via email, text message and our internal ticketing system
Keeping on top of tickets to ensure customer queries are answered on time
Liaising with internal teams to find solutions
Liaising with our Repairs & Service Team to coordinate customer product repairs and technician call-outs
Communicating with shipping partners to locate customer packages
Completing order returns, refunds and replacements
Ensuring customer satisfaction at every point of communication
Who is suited to this role?
You have excellent verbal communication skills and enjoy chatting with others
You have excellent written communication skills and can express yourself well via email
You are comfortable using various computer applications for internal and external communication (Email, Microsoft Word, Instant Messenger)
You would feel comfortable dealing with an unhappy or annoyed customer and would be able to diffuse any frustrations expressed by them
You are able to think on your feet and enjoy finding solutions to issues that arise
Experience/Certification/Skills:
Previous work experience in a customer-facing role (preferred)
Competent computer skills are an advantage
Fluent in written and spoken English
Ability to commute to our office in Thurles
Opportunities:
Work in a relaxed, flexible environment where a healthy work/life balance is encouraged
Be a part of a small team with lots of opportunity to grow and action ideas
Learn more about our products and potentially work in our fitness equipment store for additional pay
Performance-related bonus system in place
Use of on-site gym
Please send your CV to the email address provided.
We are looking forward to hearing from you
Job Types: Full-time, Part-time
Pay: €27,******-€30,****** per year
Expected hours: 37.5 per week
Benefits:
Company events
Employee discount
On-site gym
On-site parking
Ability to commute/relocate:
Thurles, CO.
Tipperary: reliably commute or plan to relocate before starting work (required)
Application question(s):
Are you comfortable communicating in English?
Education:
Leaving Certificate (preferred)
Work Location: In person