Guest Experience Manager
This 4-star hotel is seeking a Guest Experience Manager to oversee the Front Office team and ensure exceptional guest satisfaction. The role encompasses all reception duties, maintaining top standards of service and offering a warm welcome at all times.
Key Responsibilities:
* Develop and motivate the Front Office team
* Accurately process guest check-in and check-out
* Oversee departmental finances
* E nsure comprehensive shift hand-overs
* Provide staff training as per company policy
* Assist with recruitment processes
Ideal Candidate Attributes:
* Excellent communication and interpersonal skills
* Aptitude for detail-oriented work
* Ability to thrive under pressure
* Flexibility and adaptability
* Able to lead by example
* Strong command of the English language