Job Title
Grocery Department Manager
About Us
Dunnes Stores is Ireland's largest retailer, providing fashion, homewares and food to its loyal customers.
The company operates 134 stores across Ireland, Northern Ireland and Spain, as well as a growing online store.
The guiding principle is to deliver excellent quality products at competitive prices, constantly developing product ranges.
Job Description
The primary job function of the Grocery Department Manager is to take responsibility for their department, ensuring exceptional customer care and operational standards are met to maximise sales and profitability while maintaining costs.
Inspiring team performance through coaching to deliver outstanding results and customer service.
Key Responsibilities
1. To deliver the agreed business strategy and maintain stock accuracy to drive sales.
2. Lead the team in a manner appropriate to the brand, ensuring all relevant trading safely and legal policies are in place and adhered to.
3. Maximising sales through analysing sales data, department trading patterns and pre-empting customer needs and demands.
4. In conjunction with senior management, ensuring the right choice and levels of product to drive sales.
5. Demonstrating excellent customer service, ensuring the 'Dunnes Stores Experience' customer service programme is delivered.
6. Monitor and address any variations to the cost base of the department on a week-to-week basis.
7. Be constantly on the lookout for innovative ideas inside and outside the business.
8. To ensure that the Department complies with layouts and adjacencies.
9. Responsible for training your team in line with the brand training programme.
10. Coaching your team to be passionate and knowledgeable about sales, product availability, stock control, merchandising & display standards, variation prevention, pricing, ticketing, inventory, hygiene and most importantly customer service.
11. Ensuring all process and business changes are implemented as per the business requirement and on time.