Role Overview
Supervises a team of inventory and/or material management associates supporting laboratory operations. Sets daily operational objectives, reviews team performance, identifies improvement opportunities, and maintains communication with internal teams and external customers to ensure seamless support of laboratory activities.
Key Responsibilities
Operational Leadership
Oversee daily VMI and stockroom operations across manufacturing and laboratory areas.
Plan and allocate workload to ensure service continuity and on‑time in‑full delivery.
Ensure adherence to Scope of Work and service boundaries.
Monitor task completion, audit readiness and documentation standards.
Customer & Stakeholder Management
Act as primary operational contact for site stakeholders and SPOCs.
Lead monthly operational reviews and contribute to quarterly business reviews.
Communicate risks, delays or service issues in a timely manner.
Support contract governance, renewals and service optimisation initiatives.
Performance & Governance
Own site‑level KPIs, SLAs and performance reporting.
Conduct performance reviews with team members.
Maintain training matrix and ensure compliance with GMP, EHS and site policies.
Support audits and regulatory inspections as required.
People Management
Lead, coach and develop a team of three on‑site associates.
Drive engagement, accountability and cross‑training.
Support recruitment, onboarding and succession planning.
Conduct structured one‑to‑ones and development discussions.
Continuous Improvement
Identify and implement process improvements to enhance efficiency and service quality.
Partner with Commercial and Operations colleagues to support service growth opportunities.
Contribute to global LSS best‑practice sharing and standardisation.
Qualifications
Education
Leaving Certificate (minimum requirement).
Level 7 degree or equivalent in Science, Supply Chain, Business or related discipline (desirable).
Experience
3–5 years’ experience in a supervisory or leadership role.
Experience operating in a regulated (GMP/GLP) environment preferred.
Proven experience managing KPIs and delivering against SLAs.
Strong understanding of inventory control and stock management.
Experience in laboratory stockroom or pharmaceutical manufacturing environment advantageous.
Skills & Competencies
Strong organisational and prioritisation skills.
Confident decision‑maker in a fast‑paced environment.
Excellent communication and stakeholder management capability.
High attention to detail and documentation discipline.
Proficiency in Excel and multiple IT systems – full computer literacy required.
Hands‑on leadership style with willingness to support operational tasks.
Benefits
Typical working hours: Monday‑Friday, 08:30‑17:00.
Competitive salary, performance‑related bonus, 25 days annual leave, private health insurance, company pension.
Equal Employment Opportunity Statement
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, colour, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case‑by‑case basis.
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