Overview
team.blue Waterford, County Waterford, Ireland
Company overview: Team.Blue was created in June 2019 by the merger of the regional leading hosting providers Combell Group, Register Group and TransIP Group. team.blue is the most trusted digital enabler and an ecosystem of successful brands working together across regions to provide customers with everything they need to succeed online. Team.blue serves over 3.3 million customers in Europe and UK and has more than 3,000 experts to support them. Its goal is to shape technology and empower businesses with innovative digital services. Diversity & Inclusion are at our core. We value respect, openness, and trusted collaboration. We do not tolerate intolerance. Sustainability: we are committed to caring for the environment and each other, with ESG efforts and sustainability goals reflected in our approach.
What we do
We make succeeding online as easy as it can be for our customers. We provide award-winning IT services, keep our products accessible and competitive, offer a diverse range of products to allow customers to grow, and are customer-obsessed in offering multi-channel exceptional support.
Job Description
We are looking for an enthusiastic and pro-active Customer Support Technician to join our team in Hosting Ireland, Waterford. Working closely with the technical support team, you will be delivering high quality support in a dynamic and busy environment. You will troubleshoot a wide range of hosting related issues, while also assisting with billing and account management for clients. You will also be the first point of contact for clients who want to know about any of Hosting Ireland"s products or services. The Support Technician role requires a general understanding of a variety of Internet based technologies and their underlying protocols including HTTP, DNS, FTP and SMTP as well as knowledge of well-known client software that interacts with this technology.
Key Responsibilities
* Escalating customer issues to second and third-line support.
* Liaising with external suppliers.
* Dealing with front line customer technical queries via email and phone.
* Answering support tickets and ensuring customer satisfaction.
Skills & Experience
* Strong IT skills including with Internet technologies.
* Strong previous Customer Service experience.
* Problem solving abilities.
* Clear written and verbal communication skills.
Key Competencies
* Pro-active in learning new technologies
* Excellent time management
* Provide excellent customer service
* Knowledge sharing
* Creative ability
* Attention to detail
Working hours
Working days for this role are Monday to Friday, 8:30 am to 5 pm. Upon completing 6 month probation, these working days are open for hybrid discussion with Management.
Right to work
At any stage please be prepared to provide proof of eligibility to work in Ireland. Unfortunately, we are unable to support Sponsorship Visas.
Seniorities & Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Software Development
Referrals increase your chances of interviewing at team.blue.
How to apply
Sign in to set job alerts for “Customer Support Technician” roles.
#J-18808-Ljbffr