Job Description: Level 1 Support EngineerPosition DetailsJob Title: Level 1 Support EngineerLocation: Dublin, Ireland (Hybrid/On-site)Reports to: Service Delivery ManagerEmployment Type: Full-timeRole OverviewWe are seeking a motivated Level 1 Support Engineer to join our growing IT team. This entry-level position is perfect for someone passionate about technology who enjoys helping users and solving basic technical problems. You will be the first point of contact for our clients, providing friendly and efficient support while learning enterprise IT systems.Key ResponsibilitiesTechnical Support (80%)Provide first-line technical support via phone, email, and remote assistance toolsTroubleshoot and resolve issues with Windows 10/11 and macOS endpointsSupport Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint)Assist with basic network connectivity and printer issuesPerform user account management in Active Directory (password resets, unlocks)Document all support interactions in our CRM ticketing systemEscalate complex issues to Level 2/3 engineers with detailed notesDaily tasks checking monitoringAnti Virus and edn point protectionDisaster RecvoeryAdministrative & Process (20%)Maintain accurate documentation in our knowledge baseFollow established ITIL processes for incident and request managementMonitor system alerts and respond according to proceduresAssist with equipment setup and deployment for new usersParticipate in team meetings and training sessionsRequired QualificationsTechnical Skills1+ years in IT support or related roleExperience with Windows 10/11 and basic macOS supportUnderstanding of Microsoft 365 applicationsBasic knowledge of Active Directory user managementFamiliarity with ticketing systems and IT documentationSoft SkillsExcellent customer service and communication skillsAbility to explain technical concepts to non-technical usersStrong problem-solving and analytical thinkingTime management and prioritization abilitiesWillingness to learn and develop technical skillsPreferred QualificationsCompTIA A+ or Microsoft Fundamentals certificationExperience with remote support toolsBasic understanding of networking conceptsKnowledge of ITIL frameworkCareer DevelopmentTraining path to Level 2 EngineerCertification support (Microsoft, CompTIA)Cross-training in advanced technologiesMentorship from senior engineersJob Types: Full-time, Permanent, Fixed term, Internship, GraduateContract length: 12 monthsPay: €28,000.00-€34,999.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionEmployee assistance programEmployee discountFlexitimeFood allowanceGym membershipOn-site parkingSick payWork from homeWork Location: In person