Job Overview
We are seeking a motivated sales professional to support our customers with expert advice, technical insight, and tailored solutions.
The ideal candidate will drive sales excellence by converting opportunities through outstanding customer service and technical product knowledge.
This role involves supporting complex enquiries, interpreting parts accurately, and collaborating cross-functionally to ensure seamless service delivery.
Key Responsibilities:
* Drive Sales Excellence: Convert sales opportunities through excellent customer service and technical product knowledge.
* Support Complex Enquiries: Act as a key contact for internal and external customers, especially for technical or complex queries.
* Interpret Parts Accurately: Ensure the correct parts are sourced, quoted, and delivered to meet customer needs.
* Collaborate Cross-Functionally: Work closely with supply chain, warehouse, and other departments to ensure efficient service delivery.
* Enhance the Customer Journey: Provide regular updates and ensure customers understand the value of our products over competitors.
* Identify Opportunities: Analyse data to upsell and cross-sell complementary products and services.
* Mentor and Develop: Support and coach junior team members, sharing expertise to build team capability.
Required Skills and Qualifications
* Proven track record in a technical sales or customer service role.
* Strong diagnostic and problem-solving abilities.
* Excellent communication and negotiation skills.
* Customer-centric mindset with a resilient and goal-oriented approach.
* Ability to optimise sales opportunities and navigate systems.
* Team player with a proactive and responsive attitude.
Benefits
This role offers the opportunity to work with a dynamic team, develop your skills, and enhance your career prospects.
Others
We offer a supportive work environment, opportunities for growth and development, and a chance to make a real impact on our customers' success.