Overview
Our client, a financial services company, is seeking an Application Support Analyst to deliver ongoing technical support for bespoke internal applications built on Microsoft SQL Server. This permanent role offers the opportunity to contribute to core system enhancements while ensuring optimal application performance and user support.
Responsibilities
* Deliver advanced support for internal business-critical applications, diagnosing and resolving escalated technical issues.
* Analyse data and application behaviour to identify root causes and performance inefficiencies.
* Write and optimise SQL queries and stored procedures to ensure system integrity and resolve issues.
* Collaborate with software development teams to test and implement new system features and upgrades.
* Participate in deployments, configuration changes, and release management activities.
* Maintain comprehensive technical documentation and contribute to internal knowledge bases.
* Work closely with business stakeholders to translate functional requirements into technical improvements.
* Escalate complex issues requiring development-level changes.
* Mentor junior members of the IT support team.
Experience Required
* Minimum 5 years of experience in application support or software maintenance within a regulated or business-critical environment.
* Proficient in Microsoft SQL Server, including T-SQL, stored procedures, data analysis, and familiarity with SSIS.
* Strong analytical and problem-solving skills with a detail-oriented approach.
* Proven ability to work cross-functionally between technical and non-technical teams.
* Background in financial services or similar highly regulated industries is preferred.
* Experience supporting pension, financial, or insurance administration systems.
* Familiarity with data reporting tools such as SSRS, Power BI, or advanced Excel functions.
* Knowledge of ITIL frameworks and incident management practices.
* Exposure to .NET or modern development frameworks is beneficial.
Educational Requirements
* A third-level qualification (Bachelor’s degree or diploma) in Computer Science, Information Systems, or a related discipline, or equivalent industry experience.
How to Apply
To apply for this role, please submit your updated CV. If your skills and experience match the job requirements, you will be contacted to discuss your application in detail.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Financial Services
* IT Services and IT Consulting
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