At The K Club, we are currently seeking an
Assistant Reservations Manager
to join our fantastic Reservations Team.
A UNIQUE RESORT
The K Club is a truly captivating leisure destination tucked away in lush Irish countryside - yet on Dublin's doorstep. We are a unique resort, a renowned place of celebration, with a spirited history that spans hundreds of years.
We're a 5 star destination which prides itself on having an incredible 5 star team to match. Across our 550 acre estate, we offer a tremendous variety of career opportunities for those who are looking to become part of team that strives to help one another shine.
The K Club is an industry trailblazer. We welcome innovative thinking, bold ideas and insights garnered from your own experience. We're certified as a Great Place to Work by our very own employees. That's because our hardworking team members feel listened to, encouraged and appreciated.
If this sounds like the place where you could begin the next exciting chapter in your career, let's talk.
Here's how you'll bring the K Club's trailblazing vision to life:
* To coordinate reservations for the hotel including answering phones and emails
* To manage the Reservations mail box - forwarding emails where required, flagging and ticking emails as per training, prioritising in order of importance, ensuring emails are responded to within the 48 hour window.
* To compile a comprehensive events/demand calendar and update into IDeaS system and onto Opera system as appropriate.
* To focus on the reservation management of all Food & Beverage outlets
* To complete reports in the absence of the Reservations Manager
* To complete the daily pick up report
* To assist in managing & controlling our various systems - PMS, IDeaS, and SynXis to ensure optimum set up.
* Assist in devising new packages and loading rates in Opera and our online booking engine, Netaffinity
* To produce and publish a monthly analysis/report summarizing the month end reservations activity by channel and by segment.
* To develop and mentor the Reservations Agents for future advancement.
* To manage room blocks and implement washdown and rooming list process as required.
How we see you:
* Previous experience in a similar role is essential
* Knowledge of current systems (Opera & Concept) would be desirable
* Will possess excellent communication and customer relation skills
* Will have the ability to learn quickly and work in a fast paced environment
What's on offer:
* The K Club is certified as a Great Place to Work
* A monthly service charge payment
* Ongoing investment in your personal development with access to internal and external training programmes
* Great opportunities to progress your career
* Monthly recognition programme
* Refer a Friend Scheme
* Employee Assistance Programme
* Social events
* Uniform
* Meals while on duty
* Discounts on stays at the resort and on food & beverage for you and your family and friends.
* Discount on use of our golf courses
* Life Assurance
Data Retention
Please note that all applications and CV's submitted for a role at The K Club will be kept on file for a period of 12 months.
Should you not wish for your data to be held following the closure of the application process then we would ask that you please make note of this when submitting your application.
The Human Resources Team
The K Club