Job Title: Duty Manager
Smyths Toys is one of the world's largest specialty retailers of children's toys, operating both online and through physical retail stores across Europe and the UK.
Main Responsibilities:
* Deliver, maximise and exceed sales targets in store
* Maintain availability of all products on the shop floor
* Ensure teams familiarity with all products in all departments
* Carry out customer purchases in accordance with company guidelines
* Handle customer queries promptly and effectively
* Meet company standards on housekeeping, floor presentation and space planning
* Participate in weekly stock takes and report abnormal counts to the Store Manager
* Ensure staffing levels match business needs or events in-store
* Prepare and monitor daily task boards
* Drive teams knowledge of Top Sellers and Department Stock Loss
* Assist Store Manager with staffing issues, i.e. training and performance reviews
* Cash handling and security: conduct daily spot checks on all tills
* Responsible for opening and closing the store
Requirements:
* Proven track record as a Retail Manager in a fast-paced retail environment
* High level of operational, leadership, planning, organisational, interpersonal and communication skills
* Target driven and customer service orientated
* Highly motivated and ambitious
* Self-starter with a can-do attitude
* Excellent Microsoft Office skills