Operations Manager – Last Mile Customer Service | Leading Logistics Company
Are you experienced in last-mile delivery operations and passionate about providing excellent customer service?
Join a leading logistics company that values teamwork, efficiency, and a customer-first mindset.
The Role:
We're seeking an Operations Executive to support our last-mile delivery operations. You'll be responsible for ensuring smooth day-to-day logistics, resolving delivery queries, and maintaining strong communication between drivers, clients, and customers.
Key Responsibilities:
1. Oversee last-mile delivery performance and ensure on-time, accurate service.
2. Act as a key point of contact for customer queries, delivery updates, and issue resolution.
3. Liaise with drivers, depot staff, and customer service teams to coordinate deliveries efficiently.
4. Monitor KPIs and report on service performance and operational improvements.
5. Support process improvements to enhance customer experience and operational flow.
Requirements:
6. Previous experience in logistics operations or last-mile delivery coordination.
7. Strong customer service and communication skills.
8. Ability to work under pressure in a fast-paced environment.
9. Proficiency in MS Office and logistics systems.
10. Excellent problem-solving and multitasking abilities.
What's on Offer:
11. A role within a well-known, growing logistics company.
12. Opportunities for career development and advancement.
13. Competitive salary and benefits package.
14. Supportive and dynamic team environment.