Senior Business Analyst, Partner Systems
Join Udemy. Help define the future of learning. Udemy is an AI-powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real-world impact.
Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead. Over 80 million learners and 17,000 businesses already learn with Udemy. If you’re excited by change, energized by learning, and ready to have a real impact, you’ll feel right at home.
Udemy is a global company headquartered in San Francisco, with offices in Denver, Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in-office position, requiring three days a week in the office (Tuesday, Wednesday, Thursday) and flexibility on Mondays and Fridays.
About Your Skills
You are a skilled Salesforce Business Analyst with advanced technical expertise and a passion for building scalable partner ecosystems. You bring a unique combination of deep technical knowledge, strategic business acumen, and creative problem-solving abilities that enable you to design and implement solutions that drive sales and partnership success at scale.
* Strategic Thinking - understand broader business objectives and translate high-level strategies into actionable system requirements; align partner systems with revenue operations and business outcomes.
* Problem Solving - tackle complex challenges and automate manual processes; develop solutions that meet business needs while maintaining system integrity and user experience.
* Technical Expertise - advanced Salesforce administration, flow automation, and partner portal workflow and integration; configure solutions that scale with business growth.
* Collaboration - build relationships with team members and both technical and non-technical partners to deliver integrated solutions.
About This Role
As a Senior Salesforce Business Analyst specializing in partner systems and workflow, you will transform the Udemy channel motion with resale, referral, indirect, cloud marketplace, and OEM partners. You will collaborate with Sales, Partnership and RevOps to build automated, scalable solutions that enable our partner ecosystem to thrive. You will own the full delivery lifecycle of small enhancements and collaborate with the Business Systems team on large cross-functional projects.
What you’ll be doing
* Lead discussions with Sales, Partnership and RevOps to understand strategic partnership goals and identify implementation phases.
* Translate existing business processes or future objectives into clear technical requirements and functional specifications with Jira, Google Docs, and process flow diagrams.
* Configure Salesforce features and automation to support partner selling motions, deal registration workflows, and quoting processes.
* Assist with user acceptance testing, quality assurance processes, and deployment activities to ensure successful project delivery and user adoption.
* Collaborate with Business Systems project managers, solution architects and developers to design, scope, and deliver complex enhancements and cross-functional projects.
* Identify opportunities to leverage Salesforce capabilities to automate manual processes and improve operational efficiency across the partner ecosystem.
* Contribute to roadmap and prioritization planning with peers and business partners.
What you’ll have
* 7+ years of hands-on experience administering Salesforce Sales Cloud, with emphasis on supporting global SaaS companies.
* 5+ years as a business analyst or similar role translating business requirements into technical solutions.
* Understanding of indirect sales motions including referrals, reseller partnerships, and channel partner operations.
* Experience with Salesforce Experience Cloud, Salesforce CPQ; AI solutions are preferred.
* Required Salesforce certifications: Salesforce Administrator; Platform App Builder.
* Experience working in an agile development environment with regular sprint cycles.
* Excellent communication and collaboration skills, with the ability to translate technical concepts to non-technical stakeholders.
Why work here?
You’ll grow here. Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to spend on personal development. You’ll see AI used in practical ways.
You’ll own your work. We trust people to lead and decide. You don’t need to wait for permission or layers of approval to have an impact.
You’ll Build With Others. We collaborate openly and welcome good thinking from any direction.
You’ll see your impact. What you build helps people grow their skills and careers.
Bring your curiosity. We’ll provide the platform and support. Let’s learn together.
Our Benefits Start With U
Benefits start with you and provide protection and care. Benefits vary by region; review regional benefits pages for details. Benefits outlined are general and may vary by location. All benefits are subject to change.
Udemy values diversity and inclusion and considers qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or other protected status.
Information regarding data privacy is available within the Udemy Careers Privacy Notice.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Research, Analyst, and Information Technology
* Industries: E-Learning Providers
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