Vacancy Number: *****
Category: Business Support, Customer Service (Entry)
Job Type: Full-time
Cur Síos ar an bPost
An bhfuil tú iarraidh tús a chur le do ghairm i Seirbhís do Chustaiméirí nó í a fheabhsú?
Tá Líonraí BSL ag lorg roinnt Comhairleoirí Seirbhíse do Chustaiméirí le bheith ag obair inár nIonad Cúraim do Chustaiméirí in Wilton, Co.
Chorcaí.
Tacaíonn ár gComhairleoirí Seirbhíse do Chustaiméirí le custaiméirí leictreachais ar fud na hÉireann, ag déileáil le réimse leathan ceisteanna ó chustaiméirí agus á réiteach.
Oibríonn an Comhairleoir Seirbhíse do Chustaiméirí mar chuid d'fhoireann ardoilte atá creidiúnaithe ag CCA go seachtrach a chuireann seirbhís den chéad scoth ar fáil do chustaiméirí ar fud na gcainéal éagsúil do chustaiméirí.
Gheobhaidh na hiarrthóirí a éireoidh leo ionduchtú cuimsitheach nuair a thosóidh siad ar an bhfoireann, lena n-áirítear oiliúint seomra ranga, oiliúint ar an láthair oibre agus meantóireacht.
Tá conarthaí lánaimseartha uair sa tseachtain) agus páirtaimseartha (25 uair sa tseachtain) ar fáil le dátaí tosaithe i R******.
Sealanna Oibre
Beidh Comhairleoirí Seirbhíse do Chustaiméirí lánaimseartha agus páirtaimseartha araon ag obair ar sceideal 5 lá in aghaidh na seachtaine.
Lánaimseartha: ***** uair sa tseachtain, 7.25 uair sa lá (x5), idir 7:45am-8pm Luan-Satharn
Páirtaimseartha: 25 uair sa tseachtain, 5 uair sa lá (x5), idir 7:45am-8pm Luan-Satharn
Cuirtear sealanna/uainchláir ar fáil 1 mhí amháin roimh ré, inar féidir sealanna a mhalartú nuair is indéanta.
Príomhfhreagrachtaí
Ceisteanna seachtracha agus inmheánacha ó chustaiméirí a fhreagairt go pras agus go múinte
Riachtanais na gcustaiméirí a mheas agus a thuiscint trí bheith ag éisteacht leo
Na céimeanna ar fad is gá a chur i gcrích chun riachtanais na gcustaiméirí a shásamh go héifeachtach agus go cruinn, agus é sin a chur in iúl don chustaiméir trína gceist a réiteach ar an gcéadteagmháil nuair is féidir
Gach tasc a chur i gcrích ar bhealach gairmiúil, ag tabhairt tosaíocht do riachtanais na gcustaiméirí agus a gcuid rúndachta a chosaint
Sláine chórais TF Líonraí BSL a chothabháil, trí gach uasdátú cuí a chur i gcrích go pras agus go cruinn
Ról an ionadaí do Líonraí BSL a chomhlíonadh i gcomhair gach custaiméir a ndéantar teagmháil leo
Áirítear ar na cineálacha ceisteanna a mbíonn ar an gComhairleoir déileáil leo:
Glaonna Éigeandála/Caillteanais Soláthair
Iarratais ar Sholáthar Nua
Próiseáil Léimh Méadair
Ceisteanna a bhaineann le Soláthróirí
Cláir oibre a sceidealú agus a bhainistiú
Tacú le soláthróirí leictreachais
Iarratais ar cheangail nua a phróiseáil
Méadrú Íoc Mar a Úsáidtear
Taithí agus Cáilíochtaí
Gaeilge líofa
Tá an Ardteistiméireacht riachtanach
Taithí ar bheith ag obair i dtimpeallacht atá dírithe ar an gcustaiméir, le dea-theist ar sheirbhís den scoth a chur ar fáil do chustaiméirí ar fud na gcainéal éagsúil más féidir
Ardscileanna caidrimh/cumarsáide ar an teileafón
Scileanna maithe TF/uimhríochta lena n-áirítear a bheith ábalta Outlook a úsáid
Cruinn agus pointeáilte
Duine treallúsach a bhfuil scileanna réitigh fadhbanna aige
Ábalta oibriú i dtimpeallacht ina mbíonn fuadar faoi dhaoine, agus ábalta córais agus nósanna imeachta nua a fhoghlaim agus a chur i bhfeidhm
Áit
Wilton, Co.
Chorcaí, Éire
San ionduchtú, beidh ar an gComhairleoir Seirbhíse do Chustaiméirí oibriú ar an láthair go hiomlán don chéad 6 mhí, i gcomhar le nós imeachta foghlama agus forbartha an Ionaid Cúraim do Chustaiméirí.
Ina dhiaidh sin, is féidir leis an iarrthóir a éireoidh leis, i ndiaidh an tréimhse promhaidh a thabhairt chun críche go rathúil, oibriú ó chian (laistigh de Phoblacht na hÉireann) ar bhonn oibre cumaisc.
Ceadaítear meascán freastail ar an ionad oibre le samhail oibre cumaisc an Ionaid Cúraim do Chustaiméirí, leis an rogha oibriú ó chian (ar bhonn *****).
Tá gach socrúchán oibre cumaisc faoi réir athbhreithniú agus athrú leanúnach, bunaithe ar riachtanais oibríochtúla an róil agus feidhmíocht shásúil.
Tabhair ar aird: Beidh ar oibrithe páirtaimseartha a bheith i láthair ar bhonn lánaimseartha do thréimhse oiliúna 5 seachtaine ar dtús.
Cén Fáth ar Cheart Oibriú Linn?
Deis chun aistriú chuig todhchaí atá neodrach ó thaobh fuinnimh de in Éirinn a threorú
Forbairt gairme trí mheantóireacht agus trí oiliúint
Deiseanna Corparáideacha le haghaidh Freagracht Shóisialta
Clubanna Spóirt agus Sóisialta
Deiseanna líonraithe
Comhar Creidmheasa
Pinsean Flaithiúil
Rochtain ar chláir folláine foirne
Teidlíochtaí saoire tuismitheora flaithiúla
Cultúr láidir ionchuimsitheach atá bunaithe ar luachanna
Tiomantas láidir d'éagsúlacht, do chothromas agus d'ionchuimsiú
Timpeallacht foirne iontach ag obair lenár gCroíluachanna: Misneach, Comhbhách, Tiomanta agus Iontaofa
Tuarastal
€33,590 go €40,204 sa bhliain
(Bunaithe ar uaireanta lánaimseartha; tairgtear tuarastail pháirtaimseartha ar bhonn pro rata)
Dáta Deiridh
9 Nollaig ****
Coinneofar d'iarratas i dtaisce ar feadh 6 mhí má tá tú oiriúnach don ról.
Position Description
Are you looking to begin or further your career in Customer Service?
ESB Networks is looking for a number of Customer Service Advisors to join our Customer Care Centre based in Wilton, Co.
Cork.
Our Customer Service Advisors support electricity customers across Ireland, dealing with and resolving a broad range of customer queries, The Customer Service Advisor works as part of highly skilled, externally CCA accredited team that delivers first class customer service across various customer channels.
Successful candidates will receive a comprehensive onboarding experience when they join the team, including classroom training, on-the-job learning and mentoring.
Both full-time hours per week) and part-time (25 hours per week) contracts are available with start dates in Quarter 1, ****.
Shift Patterns
Both full-time part-time Customer Service Advisors are scheduled to work 5 days per week.
Full-time: ***** hours per week, 7.25 hours per day (x5), between 7:45am-8pm Monday-Saturday
Part-time: 25 hours per week, 5 hours per day (x5), between 7:45am-8pm Monday-Saturday
Shifts/rotas are provided 1 month in advance, with the facility to swap shifts where feasible.
Key Responsibilities
Handling external and internal customer queries promptly and politely
Listening to customers to anticipate and understand their needs
Taking all necessary steps to satisfy customers' needs efficiently and accurately and communicating this to the customer through first contact resolution where possible
Completing all tasks in a professional manner, prioritising customers' needs and safeguarding their confidentiality
Maintaining the integrity of ESB Networks IT systems, by completing all appropriate updates promptly and accurately
Fulfilling the role of the representative of ESB Networks to all the customers she/he engages with
The types of queries handled by the Advisor include:
Emergency/Loss of supply calls
Requests for a New Supply
Meter Reading processing
Supplier related queries
Scheduling and managing work programmes
Supporting electricity suppliers
Processing applications for new connections
Pay As You Go Metering
Experience and Qualifications
Fluency in the Irish language
Leaving Certificate is essential
Experience of working in a customer-focused environment, preferably with a track record of providing excellent customer service across various channels
Excellent Telephone interaction/communication skills
Good IT/numeric skills including use of Outlook
Accuracy and attention to detail
Initiative and problem-solving skills
Ability to work in a fast-paced environment, with an ability to learn and apply new systems and procedures
Location
Wilton, Co.
Cork, Ireland
Our onboarding requires the Customer Service Advisor to work fully on-site for the first 6 months, in line with the Customer Care Centre's learning & development procedure.
Following this, the successful candidate, upon successful completion of probation, may work remotely (within the Republic of Ireland) on a hybrid working basis.
The Customer Care Centre's hybrid working model allows a mix of attendance in the workplace, with the option to work remotely (on a ***** basis).
All hybrid working arrangements are subject to ongoing review and change, based on the operational requirements of the role and satisfactory performance.
Note: Part-time staff will be required to attend on a full-time basis for an initial 5-week training period.
Why Work with Us?
Opportunity to lead Ireland's transition to net zero carbon future
Career development through mentoring and training
Corporate Social Responsibility Opportunities
Sports and Social Clubs
Networking opportunities
Credit Union
Generous Pension
Access to staff well-being programmes
Generous parental leave entitlements
Strong values-based and inclusive culture
Strong commitment to diversity, equity and inclusion
Great team environment working to our Core Values: Courageous, Caring, Driven and Trusted
Salary
€33,590 to €40,204 per annum
(Based on full-time hours; part-time salaries offered on a pro-rata basis)
Closing date
9th December ****
Diversity, Equity and Inclusion Statement
ESB is committed to being an equal opportunities employer.
We welcome applications from all sections of society and ensure that no one is discriminated against on the grounds of race, religion or belief, ethnicity or nationality, disability, age, citizenship, marital status, domestic or civil partnership status, sexual orientation or gender identity, or any other basis as protected by law.
Applicants who anticipate requiring assistance or reasonable accommodations for any part of the application or interview process may contact, in confidence,
About ESB
Join us in our mission to achieve a net-zero electricity system by ****.
ESB is Ireland's leading energy utility, with activities spanning electricity generation, transmission and distribution, energy supply, energy services and international consultancy.
Operating in Ireland, Northern Ireland and Great Britain, we invest over €1 billion each year to deliver a new energy future based on reliable, affordable zero-carbon electricity.