Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)
* Full-time
* Employee Type: Regular
* Region: EMEA - Europe, Middle East and Africa
* Work Persona: Flexible
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
You will support and troubleshoot integrations and automation within the ServiceNow platform, diagnosing and resolving issues related to inbound/outbound data flows, API integrations (REST, SOAP), and workflow automation. You will also maintain the Configuration Management Database (CMDB), ensuring data accuracy and integrity, troubleshooting CMDB issues, and supporting seamless connectivity between ServiceNow and other enterprise systems. Your work will help optimize operations through automation and support IT service management by maintaining accurate asset and relationship mapping.
Technical Expertise (3+ Years):
* Understanding of ITSM, ITIL, and CMDB frameworks.
* Experience with web services development and consumption (SOAP, REST).
* Proficiency with relational databases like MySQL and Oracle.
* Knowledge of data extraction technologies such as JDBC and ODBC.
* Experience developing automated, bi-directional integrations between systems.
Programming & Development:
Networking & Systems:
* Knowledge of networking concepts and operating systems (Windows/Linux).
* Proven ability to troubleshoot complex technical issues effectively.
Customer Support & Communication:
* Experience in customer-facing technical support (advantageous).
* Excellent written and verbal communication skills.
* Ability to explain technical solutions clearly to diverse audiences.
Professional Attributes:
* Strong commitment to quality and customer service.
* Ability to work independently and as part of a team.
* Maintains professionalism with challenging user issues.
* Excellent time management and flexibility for shifts, including weekends and nights.
We foster a flexible and trusting work environment. Work personas (remote, flexible, or in-office) are assigned based on the role. Learn more here.
Equal Opportunity Employer:
ServiceNow is committed to diversity and inclusion. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or other protected categories.
Accommodations:
If you need accommodations during the application process, contact [emailprotected].
Export Control Regulations:
Employment contingent upon obtaining necessary export licenses for positions requiring access to controlled technology.
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