Technical Support Engineer - Integrations & Automations (24/7 Shifts and weekend rotations)
* Full-time
* Employee Type: Regular
* Region: EMEA - Europe, Middle East and Africa
* Work Persona: Flexible
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. Join us as we pursue our purpose to make the world work better for everyone.
What you get to do in this role:
You will support and troubleshoot integrations and automation within the ServiceNow platform, diagnosing and resolving complex issues related to data flows, API integrations (REST and SOAP), and workflow automation. You will ensure the accuracy and integrity of configuration item (CI) data in the Configuration Management Database (CMDB), troubleshoot related issues, and maintain reliable connectivity between ServiceNow and other enterprise systems. Your work will help optimize operations through automation and support IT service management by maintaining asset and relationship mapping.
Technical Expertise (3+ Years)
* Understanding of ITSM, ITIL, and CMDB frameworks.
* Experience with web services development and consumption (SOAP, REST).
* Proficiency with relational databases like MySQL and Oracle.
* Knowledge of data extraction technologies such as JDBC and ODBC.
* Experience developing automated integrations between systems.
Programming & Development
Networking & Systems
* Knowledge of networking concepts and operating systems (Windows/Linux).
* Proven ability to troubleshoot complex technical issues.
Customer Support & Communication
* Experience in customer-facing technical support (advantageous).
* Excellent communication skills for explaining technical solutions.
* Ability to convey complex technical information to diverse audiences.
Professional Attributes
* Commitment to quality and customer service.
* Team player with ability to work independently.
* Maintains professionalism in challenging situations.
* Good time management and flexibility for shifts and weekends.
We value flexibility and trust in our distributed work environment. Work personas (flexible, remote, in-office) are assigned based on job nature. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration regardless of race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity or expression, marital status, veteran status, or other protected categories. Applicants with arrest or conviction records will be considered in accordance with legal requirements.
Accommodations
If you need a reasonable accommodation during the application process, contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
Positions requiring access to controlled technology may require export control approval. Employment is contingent upon obtaining any necessary export licenses or approvals.
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