Role | Assistant ManagerLocation | Dublin City CentreSalary | Up to £32,000Contract | PermanentAbout UsLane7 are the fastest growing and the market leading boutique bowling business in the UK, with multiple venues across three brands: Lane7, Level X and Gutterball. Bowling is our thing – it has been for the last 10 years. Think of us as your one-stop-shop for a great activity packed experience that also offers arcades, beer pong, pool, golf, darts, shooting pods, karaoke and much more We aim to give you the best night out every time, with all your best nights rolled into one. We have the perfect entertainment for everyone and for every occasion.Could you be what we're looking for?We're looking for creative, passionate, and exciting people to make our guest experience the best going. You bring the good vibes, we bring the opportunities to grow through our brand.Who is the ideal candidate?Previous hospitality experience is essentialA natural people person who puts great customer service at the top of their agendaEnthusiasm and the ability to create a sense of fun and motivate a team whilst upholding standards and maintaining disciplineSelf-discipline, initiative, leadership ability with an outgoing personalityAbility to motivate employees to work as a team to ensure service meets stellar standardsMust be able to handle the pressures of simultaneously coordinating a wide range of activities and recommending appropriate solutions to any problems arisingMust possess good communication skills for dealing with diverse teamThe RoleEnsure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the Deputy / General Manager, taking any and all appropriate actions to turn dissatisfied guests into returning guestsManaging shifts covering the entire venueAdhere to company standards and service levels to increase sales, minimise costs, beverage, supply and labour costsActively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activitiesCreate an environment that is team focused and encourage a professional and motivating atmosphere for all team membersWhat We'll Offer28 days holiday per yearFree bowling and activities for you and up to 3 others when you aren't working (off-peak time)25% off food and drinkGet involved with different social activities throughout the year though our team social calendarJoin your teams Monday bowling clubAnnual team awards partyAccess to our team wellbeing app – to support in promoting mental health awareness and wellbeing in our teams.Cycle2Work scheme partnered with HalfordsRefer a friend schemeTo ApplyDoes this sound what you're looking for? Get in touch asap to find out more and join usINDMANAGE