Location:
On site / Dublin, Co.
Dublin, D06 F6C4, Ireland
job type:
Permanent / Part-time
Sector and subsector:
Business Support | Administration
Salary:
Negotiable Salary
Job Description
Job Type:
Part-time, Permanent
Rate:
Negotiable
About us
Orwell Healthcare is one of Dublin's most respected healthcare providers, renowned for delivering exceptional care to our residents since ****.
We operate across two locations in Rathgar:
Orwell Private:
Convalescence, Long-Term Care and Acquired Brain Injury Unit
Orwell Queen of Peace:
Long-Term Care
Our vision is to provide a continuum of high-quality, person-centred care in a friendly, homely and luxurious environment.
Services include residential long- and short-term care, dementia care, acquired brain injury care, respite care and home care support.
Role Overview
We are looking for a professional, friendly, and tech-confident Receptionist to become the welcoming face of Orwell Healthcare.
This role is perfect for someone who enjoys variety, thrives in a people-focused setting, and takes pride in delivering a warm, polished, and efficient service.
In addition to leading front-of-house duties, you will support with light IT troubleshooting, administrative tasks, and coordination responsibilities that help our organisation run smoothly every day.
You will be supported by a collaborative and caring team — and you will play a key part in creating a positive experience for our residents, their families, and our staff.
Duties and Responsibilities
Maintain a warm, professional, and welcoming reception environment.
Handle incoming calls, emails, enquiries, and visitor management with confidence and care.
Coordinate viewings and support prospective residents and their families with professionalism.
Keep pre-admission and occupancy lists updated daily.
Welcome new admissions and ensure they are comfortable and supported from the moment they arrive.
Liaise with ambulance crews and guide them to the appropriate units.
Resident & Visitor Support
Build positive, respectful relationships with residents and families.
Coordinate visiting schedules and complete required risk assessments.
Manage incoming and outgoing post, deliveries, couriers, and transport arrangements.
Order and distribute newspapers daily.
Ensure all documentation complies with HIQA standards.
Administrative Responsibilities
Process residents' small monthly bills and convalescent accounts accurately.
Keep resident records, contracts, and consent forms up to date.
Maintain brochures, tariff sheets, nursing forms, and admissions folders.
Record and arrange transport for lab tests.
Assist management and nursing staff with administrative projects.
Photocopy, file, prepare documents, and support general office operations.
Arrange flowers and prepare condolence letters with sensitivity and care.
Provide reception cover for colleagues when needed.
IT Support Tasks
Assist staff with basic IT queries (e.g., log-ins, printing, system use).
Support day-to-day operation of office equipment and internal systems.
Escalate IT issues where required and help facilitate smooth communication.
Knowledge of AI and interest in improving efficiency of systems and procedures.
Maintain mandatory training requirements.
Follow Orwell Healthcare policies, procedures, and confidentiality standards.
The Ideal Candidate Will Have
At least
1 year of experience
in a receptionist or administrative role.
Strong communication and interpersonal skills.
A warm, professional approach when dealing with residents, families, and staff.
Proficiency with Microsoft Office, including Excel.
Comfort troubleshooting basic IT issues.
Excellent organisational and time-management skills.
Ability to multitask and stay composed in a busy environment.
A team-player mindset and a genuine passion for helping others.
What We Offer
We want you to feel supported, developed, and appreciated.
Benefits include:
Paid mandatory training
Company pension
Continuous Professional Development and upskilling opportunities
Employee referral bonus
Tax saver schemes (Bus, Rail, Bike to Work)
Bike storage
Employee Assistance Programme
Company events and social gatherings
Sick pay (as per policy)
We're committed to creating a workplace where people enjoy coming to work — and where they feel valued for the positive difference they make.
Additional Information
All job offers are subject to:
Satisfactory references
Garda Vetting
Experience
Receptionist:
1 year (required)
Work Authorisation
Ireland (required)
Work Location
Orwell Healthcare is an equal opportunities employer.
Apply for this position
First Name
Last Name
E-mail
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Phone
Location
CV file
Which Permission to Work do you currently hold?
Do you have at least one year of receptionist experience working in a nursing home?
Have you been referred to this job by a current Orwell Healthcare employee?
No Yes
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