About The Role
The Coordinator will assist the Client Care Manager in monitoring and developing an area within the company. They will support the achievement of company objectives and uphold quality standards in service delivery to Service Users, in line with the Company's Quality Assurance Policy.
Key responsibilities include liaising with Care Managers, HSE, prospective Service Users, NOK, health professionals, and other agencies involved in training and service development. The Coordinator will also manage daily queries from Care Assistants.
Working Hours: Monday - Friday 8.30am - 5.00pm or 9.00am - 5.30pm
What we offer:
* Competitive annual salary
* €200 Sign-On Bonus
* 20 days holiday plus bank holidays
* Opportunities for ongoing healthcare training & development
* A lucrative refer-a-friend scheme - €200 per referral
Key Responsibilities:
* Manage growth hours in your area by handling new package requests from the HSE and private sector
* Upload carer rosters and client templates weekly
* Oversee and be accountable for rotas
* Monitor client care calls, including missed and late calls
* Complete timesheets daily
* Identify opportunities for growth and coordinate with recruitment for staffing needs
* Collaborate closely with the Client Care Manager
* Provide high-quality customer service via phone
* Build effective relationships with internal teams and external stakeholders within your region
* Prepare management reports on efficiency and staff capacity weekly
* Generate weekly, monthly, quarterly, and annual reports
* Manage on-call concerns and develop contingency plans
* Maintain logs of client and carer concerns and report accordingly
* Respond professionally to incoming calls
* Adapt and grow within a fast-paced business environment
Ideal Candidate:
* Proven leadership and management skills in expanding business hours
* Proficient in IT systems
* Excellent customer service skills and ability to de-escalate issues
* Strong relationship-building and external representation skills
* Business development experience
* Commercial awareness and ambition
* Risk management capabilities
* Energy, resilience, and people management skills
* Strong organizational, communication, and negotiation skills
* Open-minded problem-solving approach
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