About Our Reception Operations
We are seeking a skilled Front Office Duty Manager to lead our front desk team and ensure exceptional guest service. The successful candidate will be responsible for overseeing the day-to-day operations of Reception, managing staff performance, and maintaining high standards in accordance with hotel policy.
Key Responsibilities:
* Supervise, train, and inspect the performance of assigned all FOH personnel, ensuring that all procedures are completed to the hotels standards.
* Assist where necessary to ensure optimum service to guests.
* Provide regular feedback to the Front of House Manager on staff performance.
* Ensure employee discipline and relations are well maintained during your shift in accordance with hotel policy.
* Manage the Reception desks during your shift, always ensuring a senior presence.
* Take an active part in managing the accounting side of the Front of House operation.
Requirements:
Essential Skills and Qualifications
To succeed in this role, you will need excellent verbal communication skills, the ability to convey information clearly and effectively, and strong leadership abilities and initiative.
You should possess great interpersonal skills and customer service, quick decision-making and problem-solving abilities, excellent time management, responsible, goal-oriented and organized.
Able to multitask, confident, proactive, and willing to take on challenges. Great listening skills and able to take direction from individuals in higher-level positions.
Benefits:
This is a fantastic opportunity to work in a fast-paced environment and contribute to delivering exceptional guest experiences. You will have the chance to develop your skills, knowledge, and career prospects in a dynamic and supportive team.