Job Title: Voice Experience Engineer
We are seeking a skilled Voice Experience Engineer to join our team. This is an exciting opportunity for someone who wants to make a real impact and work with the latest technologies in contact center platforms.
The successful candidate will design, deploy, and maintain scalable telephony infrastructure across Amazon Connect, PSTN carriers, Salesforce orgs and routing engines. They will also build and maintain Salesforce Flows for mission-critical processes.
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Key Responsibilities:
* Designing Unified Routing strategies to optimize agent utilization and customer experience
* Maintaining platform observability and call quality using telemetry, monitoring, and synthetic testing tools (Cloud Watch)
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