Our client, a fast-growing and internationally recognised organisation within the global ingredients and supply chain sector, is seeking a proactive and highly organised Customer Service & Logistics Executive to support daily export operations and deliver best-in-class service to a global customer base. Based in Dublin, this is an excellent opportunity to join a dynamic and agile team in a role that combines customer service, logistics coordination, and operational execution.
Job Role
Reporting to the Business Execution Supervisor, the Customer Service & Logistics Executive will play a key role in managing the end-to-end order process, ensuring seamless coordination between customers, logistics partners, and internal teams. This position is ideally suited to a highly organised and adaptable individual who thrives in a fast-paced, export-driven environment.
Responsibilities
* Manage the full sales order lifecycle, including order receipt, amendments, and shipment coordination on a daily basis.
* Ensure a high level of customer satisfaction by building strong relationships and managing or escalating issues promptly.
* Work closely with freight forwarders to ensure timely and accurate delivery of customer orders.
* Communicate proactively with customers regarding order updates, delays, and general service queries.
* Collaborate daily with warehouse teams to ensure dispatch plans are accurate, achievable, and aligned with customer requirements.
* Provide regular updates to customers on freight delays and potential supply chain disruptions.
* Work closely with logistics teams to ensure inbound raw materials are managed in line with customer demand.
* Liaise with Technical and Quality teams to resolve customer issues and manage responses effectively.
* Support and contribute to continuous improvement initiatives across customer service and logistics operations.
* Develop and maintain strong relationships with customers, ensuring a consistent and high-quality experience throughout the order lifecycle.
* Ensure all activities are carried out in line with relevant product specifications and regulatory requirements.
Personal Profile
* Degree-educated, or equivalent, with a willingness to learn and develop within a fast-paced environment.
* Strong communication skills, both written and verbal, with the ability to build relationships at all levels.
* Customer-focused mindset with a proactive and solution-oriented approach.
* Highly organised with strong time management skills and the ability to meet tight deadlines.
* Ability to remain calm under pressure and manage multiple priorities effectively.
* Confident in influencing and negotiating with internal and external stakeholders.
* Strong interpersonal and presentation skills.
* A collaborative team player with a positive and flexible attitude.
Benefits include:
* Opportunities for training, development, and career progression
* Supportive and collaborative team environment
* Exposure to international logistics and global customer operations
* Competitive salary and benefits package
Ref Code: CV(phone number removed)
To apply, please send your comprehensive CV in strict confidence, quoting the reference above and for the attention of Jon Hemming-Nash. Please include current salary details within your application.
Due to high response levels, only shortlisted candidates will be contacted. If you have not received a response within one week, regrettably your application has not been successful on this occasion