Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Citi Integrated Digital Assets Platform is a strategic, firm-wide initiative to build the financial market infrastructure of the future. We are a global team of innovators, technologists, and financial experts tasked with developing and delivering institutional-grade products and services for the tokenization, custody, financing, and trading of digital assets. This is a unique opportunity to be part of a team that is redefining the future of finance.Job SummaryWe are seeking a skilled Technical Support Engineer to help manage the relationship with our internal production support group (L1 & L3), coordinate L3 support and contribute to incident management for L3 escalations for our Digital Assets platform. You will be responsible for resolving complex technical issues, troubleshooting software/hardware, and ensuring optimal system performance, acting as a crucial link between our internal stakeholders, support functions, and development teams.ResponsibilitiesTechnical Troubleshooting: Diagnose, debug, and resolve complex issues related to our software applications and infrastructure.Case Management: Manage high-priority support tickets, prioritizing issues based on severity and ensuring timely, effective resolution.Root Cause Analysis: Perform in-depth investigations, including analyzing logs and code, to identify and fix root causes of issues.System Maintenance: Perform system configurations, and routine maintenance to ensure stability and compliance.Documentation: Create and update internal knowledge base articles, FAQ guides, and technical documentation for common issues.Collaboration: Work with engineering and production support teams to report bugs and suggest product enhancements.Requirements and QualificationsEducation: BS degree in Computer Science, Information Technology, or a related engineering field.Experience: Proven extensive experience in technical support, software engineering, or quality assurance.Technical Skills:Strong knowledge sprint boot (Java) and and AngularJSProficiency in Linux/Unix environments.Experience with networking protocols (TCP/IP, DNS) and APIs.Soft Skills: Excellent written and verbal communication, strong problem-solving, and the ability to explain complex technical concepts to non-technical users.Preferred Skills (Optional)Experience with private cloud environments and containerization (Openshift).Scripting skills (Python, Bash) for automationBy joining Citi Dublin, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well. Discover more here.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energised to join us, motivated to stay, and empowered to thrive.This job opening is for an existing job vacancy.Note: Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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