Customer Service Professional
We are currently recruiting for a permanent, full-time Customer Service Executive in Dublin 18. This is a key role within our organization.
**Key Responsibilities:**
• Deliver exceptional customer service on behalf of a growing healthcare and consumer goods business.
• Oversee the full order lifecycle from order capture through to invoicing, working closely with third-party logistics partners to ensure timely dispatch and accurate documentation.
• Process and manage customer orders using an ERP system (e.g. Sage 200), ensuring customer records and transaction data are up-to-date and accurate.
• Handle customer queries via phone and email professionally and efficiently, maintaining a high standard of communication at all times.
• Liaise regularly with the sales team to ensure aligned and consistent customer support for all accounts.
• Administer sale-or-return processes for selected product ranges, ensuring clear tracking and coordination.
• Coordinate customer returns and uplifts with logistics partners, actively tracking progress and resolving any issues.
• Process domestic sales orders in compliance with customer-specific requirements, ensuring adherence to delivery protocols and documentation standards.
• Support ad hoc tasks and projects as needed, contributing to continuous improvement across the team.
**Required Skills and Qualifications:**
Minimum of 2 years experience in a customer service or order management role. Previous experience in fast-moving consumer goods (FMCG) or a similar fast-paced environment is advantageous. Solid understanding of stock management principles and how order-to-dispatch processes operate within a business. Strong numeracy and administrative skills, with proficiency in Microsoft Office, particularly Excel. Familiarity with ERP systems and a good grasp of end-to-end workflows from order entry to invoice generation. Proven ability to handle customer complaints with professionalism and empathy, resolving issues promptly. A proactive team player who brings enthusiasm and ownership to their work, even in high-pressure situations.
**Benefits:**
This is a permanent, fully office-based role with an early Friday finish in the summer months.