Job Title: Service Administrator Responsible to: Service Manager Main Purpose of Job:We are currently recruiting for a Service Administrator to join the Connolly Motor Group, within the Service team, at Hyundai Galway. The role:The successful candidate will work closely with the Service Advisors, Service Manager and the Workshop. You will be tasked with invoicing, administration within the service department.Role Responsibilities:Take service bookingsPreparing documentation relating to transactions, in a methodical and accurate mannerMaintaining an efficient document storage system, which allows for prompt retrieval of information.Processing of service plan and internal vehicle preparation invoicesPreparing accurate quotations for vehicle servicing and maintenance needs.Maintaining accurate payment records.Providing a quotation and invoices for the customerCommunicating with the workshop and service advisors to ascertain the level of work requiredReviews vehicle and customer history to identify potential additional work requirements (such as recalls or items noted at last service)Inputs information into Kerridge so that job cards and other relevant documents can be produced, and initiate ordering of appropriate partsCommunicates the customer requirements to the workshop in a legible, clear and understandable mannerMonitors work progress to ensure the vehicle will be ready at the time agreed with the customerCreates the invoice for work completedCompletes any other appropriate activities as specified by the Service ManagerCustomer ServiceEnsure prompt customer follow up email / phone calls to maintain customer satisfaction and manufacturing standards as outlined in company policiesUnderstands and complies with all appropriate legislation relevant to the department including health and safety legislation and FCA regulationsObtains payment from the customer and completes the appropriate paperwork in line with Company procedures and FCA regulationsThe person:Skills and Competencies:Motor sector experience is not essential but desirableMin 1 year Administration experience would be beneficialStrong communication skills with internal and external customers, suppliers and the manufacturerStrong problem-solving ability to identify and resolve customers issues in a professional and empathetic mannerAttention to detailWork independently in a busy, active environment, managing own time and workflow effectivelyPresent a consistently professional image to both internal and external customers, through attitude, behaviour and personal appearanceBuild strong interdepartmental relationships and pay close attention to other department requirementsTime Management skills