Location: Limerick, Ireland (3 days on-site / 2 days remote)
Type: Full-time, Permanent
Experience: 1-2 years in IT support
Driving Licence Required: Yes - own transport needed for client site visits
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About the Company
Our client is a fast-growing, Ireland-based Managed IT Services Provider (MSP) delivering end-to-end technical support to small and medium businesses across various sectors. From simple printer setup to Azure migrations and Microsoft 365 management, they act as a one stop shop outsourced IT department for their clients.
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About the Role
We're seeking a Field & Remote IT Support Engineer to join our client's expanding Munster-based team. You'll be helping SMEs by providing friendly, professional, and effective IT support. Each day brings a new challenge, and you'll play a vital role in keeping client systems running smoothly.
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What You'll Be Doing
* Provide on-site and remote support for hardware, software, and networking issues
* Troubleshoot technical problems - identify, diagnose, and resolve efficiently
* Install, maintain, and support PCs, laptops, and networking equipment
* Assist in network setups, small data centre installs, and general IT rollouts
* Administer Microsoft 365, user accounts, and permissions
* Work with networking and firewall devices (experience with SonicWall, Fortinet, etc. is a plus)
* Liaise directly with clients - being presentable and customer-focused is key
* Meet agreed Service Level Agreements (SLAs)
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What We're Looking For
* 1-2 years' experience in an IT support role (MSP experience is a plus)
* Hands-on experience with Windows OS, Microsoft 365, networking, and troubleshooting
* Exposure to firewalls, routers, and switches
* Strong communication and interpersonal skills - comfortable working with end users
* A self-starter who enjoys variety, wears multiple hats, and learns quickly
* Full Irish driving licence and access to your own car (site visits required)
* Fluent in English (written and verbal)
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Bonus Points For
* Microsoft certifications (Modern Work, Infrastructure, etc.)
* Experience supporting clients across multiple industries
* Previous field engineer or MSP environment experience
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What's In It For You
* Competitive salary and expenses package
* Flexible hybrid working - 3 days on-site, 2 from home
* Access to professional development and technical training
* Supportive, low-turnover team with a collaborative, friendly culture
* Be part of a growing company where your work makes a direct impact
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If you feel like this role could be a good fit for you and you're interested, feel free to apply here or reach out to me directly at
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