Director User Complaints Role
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This senior leadership position involves leading the User Complaints Team, overseeing complaint progression, and drafting legal documentation. The Director of User Complaints reports to the Digital Services Commissioner and is responsible for collaboration with government departments, the European Commission, and other digital service coordinators. Key responsibilities include building engagement within the team, progressing complaints efficiently, and mentoring team members.
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To be successful in this role, candidates should have a minimum of 5 years' senior leadership experience, a legal qualification as a solicitor or barrister licensed to practice in Ireland, and a track record in people management. A developed understanding of regulatory environments, legal drafting skills, and stakeholder engagement experience are also essential. Desired criteria include experience in European level regulation and high-pressure professional services.
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Benefits include a two-year fixed-term contract, full-time work with 35 hours per week, and an annual leave entitlement of 30 days. The role combines home and office working, with a hybrid policy allowing for two days in the office. For more information on benefits, please see our website.
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The application process involves submitting a CV and cover letter outlining why the candidate's skills and experience meet the requirements of the position. Appointment to this role is subject to eligibility to work in Ireland, and reasonable accommodations will be provided during the recruitment process if required.