Location: Dublin 2, Ireland
Reporting to: Director of Immigration Services
Employment Type: Full-time
Position Overview
The company currently serves approximately 400 immigration clients. This role is responsible for providing day-to-day consultation and support services to clients, including information related to living, studying, working in Ireland, and assistance with Irish government documentation. The position is service-oriented with performance (KPI) targets, combining customer support with business conversion responsibilities.
Key Responsibilities
1. Client Service & Relationship Management
* Act as the primary point of contact for clients and provide ongoing customer support
* Respond promptly to client enquiries and requests with clear, professional, and practical solutions
* Provide consultation on daily life in Ireland, education options, employment guidance, and government-related procedures
* Build and maintain long-term, stable client relationships
* Continuously improve client satisfaction and retention
2. Business Conversion & KPI Management
* Coordinate with internal teams (Sales and Marketing) to ensure accurate understanding and follow-up of client needs
* Identify potential business opportunities during service interactions and support service-to-sales conversion
* Achieve individual and team KPI and performance targets as set by the company
3. Communication & Coordination
* Manage client communications primarily in Chinese (Mandarin)
* Handle government-related documentation and correspondence in English, including emails, forms, and official communications
* Participate in client meetings, prepare meeting notes, and follow up on action items
* Act as a key liaison between clients and internal teams to ensure smooth information flow and avoid miscommunication
Requirements
1. Education
* Leaving Certificate / High School, Bachelor's degree or above
* Major not restricted; business, English, Chinese or related fields preferred
2. Experience
* Minimum 3 years' experience in customer service, client management, or project coordination
* Experience in immigration services, education consultancy, relocation services, or advisory roles is an advantage
* Experience in B2B, construction, real estate, manufacturing, or international trade will also be considered
3. Skills & Competencies
* Outgoing personality with excellent communication and interpersonal skills
* Strong sense of responsibility and customer-focused mindset
* Good problem-solving and analytical abilities
* Ability to work independently in a fast-paced and dynamic environment
* Comfortable working with performance targets and KPIs
4. Language & Other Requirements
* Fluent Mandarin Chinese (spoken and written) – candidates without Chinese language ability will not be considered
* English proficiency sufficient for professional working use, including handling government documentation and correspondence
* Driving licence and own vehicle preferred; city centre parking space can be provided by the company
5. Additional
* Proficient in Microsoft Office (Word, Excel, PowerPoint)
* Cross-cultural working or overseas living experience is an advantage
What We Offer
* Competitive remuneration package (base salary + performance-based commission/bonus)
* Established and stable client base (existing immigration clients)
* Flat management structure with direct access to senior management
* Clear career development and progression opportunities
Visa & Work Permission
* Candidates holding Stamp 4 or Irish citizenship will be given priority
* For non-EU candidates, the company may consider work permit sponsorship on a case-by-case basis
Job Type: Full-time
Pay: €28,500.00-€38,500.00 per year
Benefits:
* Language training provided
* On-site parking
* Work from home
Education:
* Bachelor's (required)
Experience:
* Sales: 5 years (required)
Language:
* Chinese (required)
Work Location: In person