Role: Principal Solutions Engineer
Overview
We are hiring a
Principal Solutions Engineer
to partner with customers from first technical evaluation through successful deployment. This role sits at the intersection of
sales, product, and engineering
, owning the technical relationship across the full customer journey.
You will act as a trusted technical advisor, helping prospects understand value, guiding evaluations, and ensuring customers are set up for long-term success. This is a hands-on, customer-facing role for someone who enjoys solving complex problems and working across multiple teams in a fast-moving environment.
What You'll Do
Customer Evaluation & Pre-Sales
* Support sales teams during technical evaluations and solution discussions
* Lead discovery to understand customer needs, goals, and constraints
* Run proof-of-concepts and technical validations
* Deliver clear, tailored technical presentations and demonstrations
Implementation & Go-Live
* Own the technical transition from evaluation to implementation
* Guide customers through deployment and onboarding
* Work closely with internal teams to ensure smooth delivery
* Provide best-practice guidance and technical oversight
Customer Partnership
* Serve as the primary technical point of contact for customers
* Deliver training and enablement sessions
* Help resolve complex technical issues when needed
* Capture feedback to help improve the product and customer experience
What We're Looking For
* 5+ years' experience in a customer-facing technical role
* Strong communication skills and comfort working with both technical and non-technical stakeholders
* Experience supporting evaluations, demonstrations, or implementations
* Broad understanding of modern software and cloud-based systems
* Ability to manage multiple engagements in parallel
* Curious, adaptable, and comfortable working in evolving environments
Nice to Have
* Background in solutions engineering, consulting, or technical pre-sales
* Experience working with enterprise customers
* Exposure to data platforms, security, or regulated industries
* Experience working in fast-growth or startup environments