At The Johnstown Estate, we do warm, authentic welcomes particularly well, and constantly strive to deliver a polished service, guest comfort and excellence in everything we do. Our values of Passion, Customer Focus, Teamwork and Integrity are always forefront in our minds as we passionately care about our guest experience and are committed to being the best in all we do. We are also committed to training and developing our team members and ensuring their journey with us inspires them each day.
Duties and Responsibilities of the Role
* Supervise restaurant staff, including servers, hosts, bussers, and support personnel, providing guidance and support to ensure smooth operations.
* Interact with guests, address inquiries or concerns, and resolve issues promptly and professionally to ensure high levels of customer satisfaction.
* Oversee food preparation and presentation to maintain quality standards and consistency in dishes served to guests.
* Ensure the restaurant is appropriately set up before service, including table arrangements, cleanliness, and ambiance.
* Provide training and ongoing support to staff to enhance their skills, product knowledge, and customer service abilities.
* Assist in creating staff schedules, considering labour needs, peak hours, and employee availability.
* Manage restaurant reservations and guest seating to optimize table turnover and enhance the guest experience.
* Encourage staff to upsell additional items and promote special offers to increase revenue and enhance the guest experience.
* Ensure compliance with health and safety regulations, food handling guidelines, and sanitation standards to maintain a safe dining environment for guests and staff.
* Build positive relationships with regular customers, addressing their preferences and providing personalized service.
* Handle customer complaints and concerns, addressing them promptly and professionally to ensure guest satisfaction.
* Assist in conducting performance evaluations for restaurant staff, providing feedback and recognition for their performance.
* Generate reports on restaurant performance, including sales, revenue, and customer feedback, and provide insights to management.
* Assist in organizing and overseeing special events, parties, and private dining arrangements to ensure successful execution and customer satisfaction.
Requirements for the Role
* Previous experience in a restaurant supervisory or lead role, demonstrating leadership and organizational skills.
* Strong customer service and interpersonal skills to interact with guests and address their needs.
* Understanding of food preparation, menu items, and beverage offerings.
* Excellent verbal and written communication skills to interact with staff, customers, and management.
* Strong problem‑solving skills to address issues that arise in restaurant operations.
* A willingness to work collaboratively with staff and management to achieve restaurant objectives.
* Effective time management skills to handle multiple tasks and priorities.
* Availability to work various shifts, including evenings, weekends, and holidays, as the restaurant may require.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Hospitality
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