Job Title: School of Dentistry - Operations Coordinator
Reporting To: Head of Operations, Student Academic & Regulatory Affairs (SARA)
Location: RCSI, Dublin – Multi-site role
School: School of Dentistry
Contract type/duration: Permanent, Full time
Closing date for applications: 14th of June 2026
About the post
RCSI is seeking to recruit a candidate with a background in academic administration, to form part of the School of Dentistry Operations Team, supporting the day-to‑day operational delivery as it rolls out the full five years of this new programme.
A key part of this role is to maintain a positive, strong working relations with the wider School of Dentistry Academic Leadership Team, to deliver a seamless student journey.
Job Responsibilities
Work closely with the Head of Operations to prepare and implement the operational supports required to enable the School of Dentistry.
Provide high-level professional administrative support to academic staff; other professional services staff and students.
Support the day-to-day operations of the school by providing exemplary customer service skills in:
Managing student queries related to Teaching, Learning and Placement, including daily management of centralised mailboxes for the School of Dentistry.
Providing schedule/room booking administration across RCSI sites and coordinating resources required for teaching activities.
Manage and where required, support the delivery of in-module assessments and associated result data.
Manage student records for annual Student Mandatory Courses and Vaccination programmes.
Where applicable, support specific student academic activities or assessment.
Support the Academic programme governance structures, which includes:
Managing diary invitations and minute taking for programme meetings.
Generating and collating meeting agendas and supportive collateral (reports, minutes, other).
Booking rooms and general meeting facilitation where required.
Provide administration support for the Academic Tutor Meeting Programme (ATM), which includes:
Liaising with students and Personal Tutors.
Monitoring and tracking attendance and written student submissions associated with this programme.
Ad‑hoc duties to support the smooth running of the school as required.
Work as part of the wider SoD implementation team, as it continues to roll out all five years of the programme. Foster good working relationships and interface in a courteous manner with implementation team members, internal and external stakeholders, completing assigned activities as required.
Establish a detailed understanding of RCSI institutional operations: Governance Structures; Policies and Procedures.
Work and support key stakeholders as part of the Technology workstream, who are tasked with the design, set‑up and deployment of the technology platform. This will involve:
Participating in requirements development and detailed design workshops.
Support User Acceptance Test (UAT) activities resulting in constructive feedback, sign‑off and/or acceptance of components of the technology platform.
Quality Improvement
Contribute to the annual review of SOPs and supporting documentation.
Contribute to regular status update reports (programme; year).
Contribute to the annual review and compilation of Marks and Standards.
Where applicable engage in annual mandatory training (Soft skills; Technology; Regulatory; GDPR etc.).
Knowledge & Experience – (Essential)
Excellent relationship building and interpersonal skills to maximise individual and team effectiveness.
An ability to handle confidential information with discretion and appropriate sensitivity.
Manages tasks and time and establishes courses of action to achieve strict project objectives and deadlines.
An ability to work at pace in a complex environment and flexibility to work irregular hours on occasion.
Excellent organisational skills with a high level of accuracy and attention to detail.
Excellent written, presentation and oral communication skills.
High degree of independence, flexibility, initiative, and commitment.
Adapt positively to change and respond effectively to changing needs and circumstances.
Proven record of accomplishment in resolving routine academic and student issues by quickly identifying corrective measures and recommending or selecting the best solution.
A background that involves working with large datasets/databases would be advantageous.
Experience working in third-level academic administration would be advantageous.
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