This senior-level position supports Microsoft products, including Office 365, Active Directory, and Azure.
Key Responsibilities
* Support various Microsoft technologies like Office 365 and Intune.
* Provide technical assistance for Level 2 tickets related to Active Directory and Azure services.
* Collaborate with customers to resolve complex technical issues and deliver exceptional customer service.
Requirements
* Proficiency in supporting Microsoft technologies, particularly Office 365 and Azure platforms.
* Experience in a similar role, preferably in an IT managed services environment.
* Excellent communication skills and ability to work effectively within a team structure.
Why This Role Matters
As a senior Service Desk Engineer, you will play a key part in ensuring our clients receive high-quality technical support.
By joining this team, you will have the opportunity to develop your skills and expertise in a dynamic and supportive environment.
The successful candidate will be able to provide expert technical guidance and support to our clients, helping them to resolve complex technical issues and improve their overall user experience.
In addition to providing excellent technical support, the ideal candidate will also be able to communicate effectively with both technical and non-technical stakeholders, ensuring that all parties are informed and up-to-date throughout the process.
The successful candidate will be responsible for delivering outstanding results, meeting tight deadlines, and continuously improving processes and procedures.