JOB TITLE: FRONT OFFICE ASSISTANT
RESPONSIBLE FOR: Greet guests according to training and allocate rooms following established procedures.
The main duties of a Front Office Assistant at The Address Collective include but are not limited to the following:
MAIN DUTIES:
1. Arrive promptly on duty, dressed in a full, clean, and presentable uniform in accordance with company grooming policies.
2. Maintain high standards of personal and work cleanliness and hygiene.
3. Adhere to the company's Code of Conduct.
4. Comply with regulations regarding fire safety, health and safety, hygiene, customer care, and security.
5. Read, understand, and follow responsibilities outlined in the Health and Safety Statement and Staff Handbook.
6. Check and ensure the accuracy of all reception floats.
7. Keep work areas clean, safe, and tidy at all times.
8. Register guests upon arrival, using their names and following laid-down procedures, including brand standards.
9. Ensure all documentation related to guest registration and checkout complies with standard procedures.
10. Be familiar with all company selling procedures and current promotions.
11. Be aware of hotel room availability and rates at all times.
12. Follow all safety, hygiene, guest safety, fire regulations, and emergency procedures.
13. Offer and cater to additional guest requirements, such as dinner reservations, porter services, and information.
14. Post charges correctly onto guest room bills.
15. Maintain and monitor management accounts.
16. Be knowledgeable about hotel facilities and amenities, such as parking and directions.
17. Communicate professionally with colleagues and guests.
18. Provide exceptional customer service consistently.
19. Generate and provide reports to relevant departments as needed.
20. Handle reservations and respond to guest inquiries promptly and professionally.
21. Answer the switchboard warmly, transfer calls accurately, and manage reservations, cancellations, and no-shows per company policy.
22. Fulfill guest requests to ensure comfort, satisfaction, and safety.
23. Conduct security checks regularly and report issues to management.
24. Report maintenance issues immediately.
25. Take and relay messages accurately, noting all relevant details.
26. Address guest requests and queries politely, reporting problems to the Duty Manager.
27. Balance cash from telephone, lounge, restaurant, bars, and reception at each shift's end.
28. Allocate rooms considering guest requests and availability.
29. Verify telephone charges from meeting rooms and ensure proper billing.
30. Handle safe deposits securely.
31. Maximize in-house selling opportunities and be aware of sales prospects.
32. Manage foreign exchange transactions for guests.
33. Keep all monies secure at all times.
34. Participate in training and team meetings as scheduled, adhering to all communicated policies.
35. Complete duties according to checklists.
36. Handle cash in accordance with cash handling procedures.
37. Perform any other reasonable duties assigned by management or guest requests.
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