Job Type: Permanent
Location: Letterkenny, Co. Donegal (Hybrid 3 days onsite per week)
Do you have a strong track record in developing and executing product strategy and road maps for SACM product offerings?
Are you keen to futureproof your career with a leading IT organisiation where you can make a meaningful impact?
Join TCS as a SACM Product Manager!
Careers at TCS: It means more
TCS is a purpose‑led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve – our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.
The Role.
The Service Asset and Configuration Management (SACM) Product Manager is responsible for driving the development and enhancement of our ServiceNow SACM offerings, ensuring they align with business goals and meet the needs of our customers. They will work closely with cross‑functional teams including developers, designers, and stakeholders to deliver innovative and high‑quality solutions that are aligned with the ServiceNow product area for which they are responsible.
You will have a deep understanding of the ServiceNow platform and its various modules, along with product management expertise. As SACM Product Manager, you will be responsible for driving the development and enhancement of our ServiceNow offerings, ensuring they align with our business goals and meet the needs of our customers.
Key Responsibilities
* Develop and execute the product strategy and roadmap for SACM product offerings.
* Define and prioritise product requirements by gathering insights from customers, and stakeholders.
* Collaborate with cross‑functional teams to translate requirements into actionable user stories and technical specifications.
* Drive the full product lifecycle, from concept to launch, ensuring timely delivery and high‑quality outcomes.
* Act as the subject matter expert for the ServiceNow platform, staying up‑to‑date with the latest features, updates, and industry best practices.
* Monitor and analyse product performance, usage metrics, and customer feedback to identify areas for improvement and optimisation.
* Provide guidance and support to the development team throughout the product development process, ensuring alignment with the product vision and requirements.
Your Profile
Essential skills/knowledge/experience
* Extensive product knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.
* Proven experience as a Product Manager, specifically with ServiceNow platform and modules.
* Strong understanding of product‑specific processes and configuration management best practices.
* Exceptional analytical, problem‑solving, and decision‑making skills.
* Excellent communication and presentation skills, with the ability to effectively convey complex concepts to both technical and non‑technical stakeholders.
* Demonstrated ability to work in a fast‑paced environment and manage multiple priorities simultaneously.
* Experience with Agile development methodologies, such as Scrum or Kanban.
* Familiarity with software development lifecycle (SDLC) processes and tools.
* A passion for technology and a customer‑centric mindset.
Desirable Skills/Experience/Knowledge
* Product knowledge for ServiceNow SACM products, including Configuration Management, Service Portfolio Management, the Common Service Data Model, IT Asset Management / Hardware Asset Management, and any related tools.
* Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence.
* Ability to execute on Customer strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements.
* Capacity to drive alignment to established technology standards, practices and processes.
* Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures.
* Exhibiting experience with ServiceNow Platform Implementation.
* Ability to resolve conflicts constructively.
* Exposure to analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.
Rewards & Benefits
TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop and access to extensive training resources and discounts within the larger Tata network. We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon and partner with our local communities in Ireland.
Diversity, Inclusion and Wellbeing
Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the Ireland Employment Equality Acts 1998‑2011 (as amended) and the Equal Status Acts 2000‑2012 (as amended).
We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.
As a Disability Confident Employer, we offer an interview to applicants with disabilities or long‑term conditions who meet the minimum criteria for the role. Please email us at UKI.Recruitment@tcs.com if you would like to opt‑in.
Beware of Fraudulent offers
This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third‑party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.Recruitment@tcs.com to report any fraudulent activity.
Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.
Join us and do more of what matters. Apply online now.
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