What This Job EntailsThe Data Center Technician II will assist with installation of hardware into racks, asset tagging and scanning, cabling, data center maintenance, documenting processes and server installations.ScopeWorks on assignments that are moderately difficult, requiring judgment in resolving issuesRequires some instruction on new assignments and infrequent checks on daily workYour Roles And ResponsibilitiesWorking in Client's Data center, providing 24x7 technical support;Installing and configuring from data link layer to application layer of the whole network system in the data center;Daily monitor and maintaining the network, ensure network availability so that the remote users can have stable access to the servers;Engaging in site layout, network construction planning, quality control and ensuring data safety;Supervising server support specialist to diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.Responsible for installing, moving, and decommissioning hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center.Confirm and label devices, rack and cables.Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.Work under the direction of Site Operations Supervisor and/or Operations Manager) and follow Standard Operating Procedures (SOPs), Program Policies, Safety Policies, and Security Policies, while meeting requirements for quality and quantity of work.Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this positionRequired Qualifications/SkillsHigh school diploma or general education degree (GED) and 2 to 5 years' related experience and/or training; or equivalent combination of education and experienceExcellent verbal and written communication skills in EnglishAbility to respond to any On-Call request within 1 hour, while on-callEffectively utilize the ticket management systemsAbility to cable systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standardsExperience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiberAbility to adapt to changing priorities, conditions, and circumstancesStrong organization skillsWorking knowledge of computer hardwareUnderstanding of networking components and infrastructuresKnowledge of copper and fiber testersExcellent troubleshooting skillsUnderstanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)Experience with cable management and knowledge of how to run fiber and copper in a data centerSome knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologiesAble to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.Ability to learn new softwareMust provide own transportation to work locationsPreferred QualificationsCertifications in Data Center technologies are desiredHands on experience in electrical, HVAC, and data center infrastructuresWorking knowledge of networking components and infrastructures, including Wi-FiPhysical Demand & Work EnvironmentPhysically assist in moving and racking equipment.Able to safely lift and move a minimum of fifty (50) poundsMust have the ability to perform office-related tasks which may include prolonged sitting or standingMust have the ability to move from place to place within an office environmentMust be able to use a computerMust have the ability to communicate effectivelySome positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers