Career Vision Recruiters are recruiting an experienced Front Office Manager on behalf of our client, a well-established and highly regarded hotel in Co. Westmeath. This is a key leadership role, reporting directly to the General Manager and overseeing the day-to-day performance of the Front Office team. This position will suit an ambitious hospitality professional who thrives on leading people, creating outstanding guest experiences, and driving standards, performance, and culture at the heart of hotel operations. The Role As Front Office Manager, you will be responsible for delivering exceptional guest and employee experiences while ensuring the front desk operates efficiently, consistently, and in line with brand and group standards. You will lead, coach, and develop a high-performing team while embedding a culture of respect, professionalism, and continuous improvement. Key Responsibilities Lead and promote a positive workplace culture built on respect for colleagues, guests, the environment, and the wider community Demonstrate a supportive and engaging leadership style with genuine care for team wellbeing Drive employee engagement and retention through appraisals, one-to-ones, team huddles, recognition, and ongoing feedback Promote participation in health, wellbeing, and engagement initiatives Deliver structured onboarding, coaching, and development plans for all Front Office team members Ensure the team has excellent knowledge of the hotel, facilities, local attractions, and surrounding activities Use guest feedback and performance metrics to shape coaching strategies Ensure all health, safety, fire, and security procedures are followed at all times Ensure smooth day-to-day Front Office operations with clear and consistent communication Lead daily shift briefings, structured handovers, and regular departmental meetings Work closely with Reservations, Housekeeping, and the wider Rooms Division to ensure seamless guest experiences Stay up to date with all brand communications, standards, KPIs, and audits Deliver exceptional guest care aligned with brand and group standards Maintain the highest standards of presentation across front and back of house areas Build and nurture loyalty guests through consistent, personalised service Ensure outstanding standards of grooming, uniform, and professionalism across the team Maximise revenue opportunities at Reception through upselling and bookings Support call conversion targets and reservation KPIs Manage billing, cash handling, and financial controls in collaboration with the accounts team Drive brand loyalty enrolments and encourage direct bookings Control departmental overheads, including wage costs, in line with budget targets About You Proven experience in a Front Office leadership role within a hotel environment Strong people management and coaching skills A passion for guest service excellence and team development Commercial awareness with experience managing KPIs, costs, and upselling Excellent communication, organisation, and problem-solving skills Ability to lead by example in a fast-paced, branded hospitality setting If you are a driven Front Office professional ready to take the next step in your hospitality leadership career, please submit your updated CV to Karens attention through the link provided All applications will be treated in the strictest confidence. Skills: Hotel reception Guest relations Rooms Division Guest Management PMS Reservations