Are you a customer-centric professional with exceptional leadership skills? Do you have experience in managing teams and driving business growth?
This role is an exciting opportunity to join our organization as a Service Controller, where you will oversee a team of engineers and ensure excellent customer experience.
Job Description
In this key position, you will be responsible for overseeing the work of engineers, ensuring they have the necessary resources to deliver high-quality services to our customers. You will also play a crucial role in planning and organizing jobs to maximize engineer productivity, manage job progress, and allocate the most appropriate resources to address customer needs.
Key Responsibilities
* Plan and organize jobs to maximize engineer productivity and efficiency
* Manage job progress, including opening and closing work orders accurately and consistently
* Allocate the most appropriate resources to address customer needs and resolve issues in a timely manner
* Directly manage engineers, providing guidance, mentoring, and addressing performance issues
* Ensure adherence to service processes and procedures to deliver consistent, high-quality customer service
Requirements
To be successful in this role, you will need to have:
* Customer service skills and ability to develop strong customer relations
* Planning and organizing skills, with experience in managing teams and driving business growth
* Attention to detail, with the ability to prioritize tasks effectively
* Good communication and interpersonal skills, with experience working in a fast-paced environment
* Proficiency in Microsoft Office, with experience using technical software applications
Benefits
We offer a comprehensive benefits package, including:
* A competitive salary
* 25 days annual leave, plus bank holidays
* Annual bonus scheme
* Laptop and phone provided
* Access to employee wellbeing solutions, including mental health support
* Flexible working options, including the potential for remote work
About Us
Our organization values diversity and inclusion, and we are committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our people are the heart and soul of our company, and we strive to provide opportunities for growth and development.