Overview
To work as part of the Operations Team to ensure the continuous mobility of our fleet. Liaise with Drivers & Clients to determine problems with vehicles. Manage all driver queries such as service bookings, breakdowns & general vehicle care advice. Broad vehicle knowledge is a minimum requirement to ensure we provide the best level of attention to our Drivers & Clients. Good technical experience with the appropriate qualification is an advantage.
Responsibilities
* Working as part of a team, process all tasks efficiently
* Communicate & translate customer requests to service providers
* Daily update of internal systems
* Ensure vehicle downtime is kept to an absolute minimum
* Accurately communicate and update drivers where required
* Resolve quality issues as directed by line manager
* Ensure all communications are dealt with adhering to the correct policy and within agreed guidelines
* To undertake any reasonable role related duties which may be required from time to time by Line Manager
* Achieve team goals and achieve individual targets as outlined by line manager
Knowledge, Skills & Experience
* Experience within a motor dealer, vehicle manufacturer environment as Advisor, Technician, after Sales Manager or similar
* Mechanical qualification is advantageous
* Excellent numeracy and literacy required
* Experience working in a corporate office environment and dealing with customers is advantageous
* Computer literate with knowledge of Microsoft Office Systems (i.e. Word, Excel)
* Pragmatic decision-maker with a good technical knowledge
* High customer satisfaction drive, comfortable negotiating and talking to repairing garages and internally to resolve issues to mutual satisfaction
* Good telephone communicator with both suppliers and customers
* High achievement & drive with a proven ability to deliver results. Showing professionalism, knowledge and enthusiasm
* Team player who actively participates in shared objectives and has an enthusiasm and commitment to work towards team goals
To Apply
Please send a cover letter and an up to date CV to hr@leaseplan.ie
Please note this role will be advertised internally and externally.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Administrative, Customer Service, and Other
Industries
* Motor Vehicle Manufacturing
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