Customer Service Manager
We are passionate about celebrating our customers' life moments and are now looking for a dedicated Customer Service Manager to help us achieve this goal.
As a key member of our store team, you will play a vital role in driving customer satisfaction and operational excellence. You will be responsible for supporting the Store Manager in achieving commercial growth and fostering a culture centered on delivering exceptional customer service.
You will lead the store team in the absence of the Store Manager, ensuring high standards and exceptional service every day.
The Ideal Candidate
* Possesses excellent leadership skills with a passion for delivering outstanding customer service.
* Is proactive and forward-thinking, always looking for ways to improve processes and services.
* Has strong analytical skills with the ability to review performance data.
* Is commercially aware and has a keen understanding of sales targets.
* Is an engaging and enthusiastic team player who is committed to building strong relationships with colleagues.
About Us
We are a progressive and ambitious retailer with over 1000 stores across the country. We pride ourselves on providing quality products at affordable prices and rewarding our employees with excellent benefits.
We are a friendly and open company that encourages contributions from all levels. Our employees enjoy a range of benefits including MyCardfactory discounts, 30 days holiday, Group Life Assurance, and opportunities for career development.
Benefits
* MyCardfactory discounts on holidays, shopping, and mobile phone contracts.
* 30 days holiday, including bank holidays.
* Group Life Assurance (subject to eligibility).
* Employee Assistance Programme.
* Loyalty awards for length of service.
* Opportunities to apply for Retail Apprenticeships.