OverviewInterpret requirements, design & develop Salesforce Field Service solutions within agreed timeframe.Develop and maintain integration code and interfaces.Cross train staff, write clear and easy to follow documentation as part of handoff to staff.Required ExperienceWorked on end-to-end Salesforce Field Service implementations in the technology sector.Knowledge of the following Salesforce Service Cloud features: Case management, Contracts, Entitlements, SLAs, Omni-Channel, Case-to-Work Order orchestration.Knowledge of the following Salesforce Field Service features: Work Orders, Service Appointments, Service Resources, Service Territories, Dispatcher Console, Field Service Mobile App.Experience developing Apex Classes, Triggers, Visualforce Pages, and Lightning Components.Ability to debug difficult, complex technical issues and experience working with Salesforce support.Preferred ExperienceGood working knowledge of GitHub for source code repository.Knowledge of Salesforce Field Service implementations in the data center area.Experience with SSO/SAML using Okta.Academic CredentialsSalesforce Certified Technical Architect with 8-10 years of experience.
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