About the Position
This role offers a unique blend of network engineer apprentice and customer service representative roles, providing hands-on technical experience alongside customer-facing support responsibilities.
* Assist with Microsoft 365 issues, such as password resets
* Set up new users and manage access
* Serve as the first point of contact in the Network and Operations Customer Support Centre via phone and email
* Advocate for customers and contribute to positive customer experiences
The ideal candidate will have a mix of network engineer and customer service experience, strong technical aptitude, and excellent communication skills.
Key Skills and Qualifications
* Network engineering expertise
* Customer service proficiency
* Technical problem-solving ability
* Excellent communication and interpersonal skills
Benefits
This role offers a unique opportunity to develop your skills and gain hands-on experience in a dynamic and supportive environment.
What We're Looking For
We are looking for a motivated and talented individual who is passionate about delivering exceptional customer service and technical support. If you have a strong desire to learn and grow, we encourage you to apply.