TrainerVendor will staff the program with 1 Trainer for a group of up to 40 Agents (1:40 ratio) Vendor trainers shall be responsible for training and supporting various training requirements of the agents on an ongoing basis in accordance with Section 7.Trainer to facilitate learning experiences in a dynamic ever-changing service environment for a global social media organization. This group focuses on working closely with business customers and partners to support their growth and success on Client. Ideal candidates will be comfortable modeling agent behaviors and have the ability to adjust their training delivery to meet a constantly changing environment. Successful team members have a passion for business success, interest in marketing in the digital/media industry, strong attention to detail, analytical problem-solving abilities, and keen eyes for operational inefficiencies.Recommended responsibilities include but are not limited to the following:Onboard Client agents in Client's products and support processes;Deliver refresher trainings and design individual coaching plans in partnership with Team Leaders;Implement and give feedback on Client training programs;Keep a pulse on the agent's knowledge and skill gaps, providing alternatives to solving them;Coach and provide feedback to agentsKeep up to date and proficient in Client's products and support processes.Recommended Qualifications:BA/BS degree or equivalent experience2 to 4 years working in a service/customer service/sales organizationOutstanding oral communication - is able to engage an audience effectivelyEnglish fluency (reading, writing, listening, speaking) in addition to local language, if applicableDocumentation skills with knowledge of change control proceduresClient focused and solutions oriented;Self-learner interested in both the how and the whyGood problem solving and analytical skillsAbility to stay close to operations and incorporate learning into training curriculumAbility to collaborate and work effectively with cross functional teamsAbility to prioritize effectively according to changing circumstances and manage multiple projects while maintaining strict attention to detailAbility to decomplex troubleshooting needsPreferred Qualifications:Experience in online advertising at a major media agency or publisherDocumentation and document management experienceE-mail and chat support experienceTraining experience and certificationSuccess in this position requires exceptional customer service skills; a willingness to experiment; the ability to thrive in a dynamic, team-focused environment; and a passion for helping others achieve results.Minimum SkillsProcess ExcellenceCollaborationCommunicationEmotional IntelligenceOpen-MindednessCritical ThinkingSolution OrientationEntrepreneurshipAI ProficiencyData Literacy