Customer Service Administrator
We are seeking a dedicated and customer-focused professional to join our team as a Customer Service Administrator. This role is an excellent opportunity for someone who enjoys working in a fast-paced environment and providing exceptional support to customers.
Main Responsibilities:
• Process sales orders, manage stock levels, and coordinate with the service team to ensure efficient order fulfillment.
• Handle customer inquiries, resolve issues, and provide timely updates on order status.
• Maintain accurate records of customer interactions, including phone calls, emails, and correspondence.
• Collaborate with the sales team to ensure seamless communication and coordination of customer needs.
• Develop and maintain relationships with customers to build trust and loyalty.
Requirements:
• Excellent communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and external partners.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
• Proficient in using technology, such as CRM systems and email software, to manage customer interactions and communicate with stakeholders.
• Previous experience in a customer-facing role, preferably in a sales or service capacity.
• Ability to work independently and as part of a team, with a strong focus on delivering results and achieving goals.
• Strong problem-solving skills, with the ability to analyze complex situations and develop effective solutions.
Benefits:
• Competitive salary and benefits package.
• Opportunities for professional development and growth within the company.
• Collaborative and supportive work environment.
• Recognition and rewards for outstanding performance and contributions to the team.
Other Information:
This role requires a high level of professionalism, attention to detail, and a customer-centric approach. If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.