Key Responsibilities
* Provide end-user application support and resolve issues efficiently
* Manage and monitor the IT helpdesk ticket queue, coordinating with team members and external suppliers
* Monitor application alerts and address issues promptly
* Support data and reporting requests from internal teams and external stakeholders
* Maintain and update pricing and other data fields within SAP Business One
* Prepare and maintain user training materials
* Track performance metrics and produce progress reports
* Assist with project implementations and change requests
* Undertake additional duties as required by the IT Manager
Essential Skills
* Technical Skills: Experience with business applications such as SQL querying, Microsoft 365, and advanced Excel, experience with SAP Business One is advantageous.
* Communication: Strong verbal and written English communication skills
* Quality Focus: High standards in accuracy, preseantation, and output
* Organisation: Well-organised, detail-oriented, flexible, and able to manage multiple priorities
* Teamwork & Initiative: Comfortable working collaboratively while also taking ownership of tasks
* Adaptability: Solutions-focused and adaptable to change
* Attitude: Highly motivated with a positive, proactive mindset
* Analytical Thinking: Strong problem-solving and analytical capabilities
* Forward Thinking: Interest in continuous improvement and learning
* Eligibility: Valid permission to work in Ireland (if applicable)
* Recognised IT certifications (e.g. ITIL Foundation) is desirable
* Prior experience in IT end-user or application support roles
Excel & SQL Requirements
Advanced Excel skills are required for tasks such as:
* Comparing data across multiple sources and files using functions like IF, VLOOKUP, comparisons, and conditional formatting
* Managing and updating pricing and data fields within SAP Business One
* Supporting internal and external data requests
* Creating, formatting, and maintaining reports
* Tracking metrics and producing performance reports
SQL Skills Are Required To
* Extract, manipulate, and manage data for reporting and data requests
* Support reporting requirements
* Monitor application alerts and troubleshoot issues
* Assist with system changes, projects, and enhancements
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