Purpose of the role
Taking responsibility for the efficient and effective running of the hotel guest and operational areas whilst on shift. Ensuring a strong presence and focus on customer service. Protecting the safety of the guests, customers, staff, and property at all times.
What do I do?
· Responsible for the hotel for early or late shifts, making sure all departments are open for service according to their advertised opening hours.
· Supporting the F&B, Reception, and all other areas of the hotel when at peak periods of the day.
· Liaising with other hotel departments to cover any ad hoc absences or rostering issues
· Completing the daily Fire Walk and reporting any issues, including daily completion of any reports and Passover.
· Dealing with any guest issues and complaints in a polite and confident manner
· Ensuring all standards of dress and PPE is used where appropriate
· Taking responsibility for the neat and tidy external areas of the hotel grounds including smooth guest experience when using the Car Park
· Following daily cash handling and till opening and closing routines
· Understand the daily events and occupancy for the hotel supporting the Meeting Excellence department.
· Ensuring the look and feel of the hotel is welcoming and comfortable including the lighting, music, heating, and cleanliness of the public areas.
· Liaising with the maintenance department to ensure all issues are reported and fixed as promptly as possible.
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How do I do it?
Identifying and resolving issues and solving problems through decisive decision making and strong communication and collaboration skills. Prioritising the needs of the day and following up to ensure completion to a high standard. Thorough communication and escalation for any important issues or information needed by other managers and departments.
Essential Skills
· Strong communication and organisation skills
· At least 18 months to 2 years in a Duty Manager role within a hotel
· Front office experience including use of a PMS system for checking in and out
· Ability to work well under pressure demonstrating excellent people skills.
Job Types: Full-time, Permanent
Benefits:
* Sick pay
Experience:
* Hospitality: 2 years (required)
Language:
* English (required)
Work authorisation:
* Ireland (required)
Work Location: In person