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This salary range is provided by Atrium (EMEA). Your actual pay will depend on your skills and experience — please speak with your recruiter for more details.
Base pay range
Direct message the job poster from Atrium (EMEA).
Quote
"Ability determines if you can; Attitude determines if you will!" - Frank Sonnenberg / "Faith is like radar that sees through the fog" - Corrie Ten...
Atrium is seeking an experienced Transfer Agency Client Services Consultant to join the TA and Client Services Team. You will manage multiple clients ensuring transfer agency services align with the Client Service Centre Model. The department provides third-party fund administration services, including shareholder dealing, registration, settlements, distributions, commissions, and statements. The role requires onsite presence 3 days a week at the Limerick office.
Key Responsibilities
1. Attend client meetings with operational representatives.
2. Prepare presentations for operational or due diligence meetings.
3. Vet incident reports before release and update client incident logs.
4. Manage client issues, liaising with Global Relationship Managers and Operational Managers to ensure seamless service.
5. Ensure prompt and professional client interactions.
6. Exhibit excellent client servicing skills and maintain a positive attitude.
7. Aim for first contact resolution on queries.
8. Respond to inquiries promptly and accurately via phone, email, or workflow.
9. Provide leadership and guidance to staff, fostering teamwork and communication.
10. Develop team goals, organize work, set priorities, and monitor activities for timely completion.
Essential Skills and Experience
* Operational experience in a Transfer Agency role with strong client engagement skills.
* Experience in people management and change management is desirable.
* Proven ability to build and maintain strong client relationships.
* Knowledge of Transfer Agency industry regulations.
* Effective verbal reasoning and numerical skills.
* Good keyboard skills and ability to learn business systems.
* Ability to work under pressure and meet deadlines.
* Strong planning and organizational skills with flexibility.
* Ability to resolve complex issues promptly.
* Self-initiative and stakeholder relationship-building skills.
Click "Apply now" or contact Lianne to be considered for the Transfer Agency Client Services Consultant role in Limerick.
Additional Details
* Seniority level: Mid-Senior level
* Employment type: Contract
* Job function: Consulting and Finance
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