Field Engineer - Dublin
Department: Operations
Employment Type: Full Time
Location: Ireland
Reporting To: Iain Smith
Compensation: €37,000 - €39,000 / year
Description
Make a difference:
At DeterTech we give peace of mind to people and communities, every day. Making the world a safer, more secure place is what matters to us. And it’s what sets us (and you, if you join us…) apart from the crowd. DeterTech continues to grow and has big plans for the future. Join us and see how you can contribute to our future success.
Key Responsibilities
What’s expected of you?
DeterTech are looking for a Field Engineer to install, maintain and remove battery‑operated security solutions for our clients. The role will be based in the following sectors: construction, energy, utilities, rail, retail, government and law enforcement and vacant properties. The successful candidate will play a pivotal role in ensuring the functionality, reliability, and satisfaction of our customers through effective maintenance, technical support, and problem‑solving. Your commitment to technical excellence and customer service will contribute to the success of our service operations and the overall customer experience. This position is a lone‑working and highly rewarding role, enabling you to give peace of mind to people and communities, every day.
Key duties include:
Installation and commissioning of security solutions
Communicate successfully with site managers and DeterTech ARC to ensure all information is passed on successfully
Maintaining all areas where current site security solutions are deployed by conducting battery maintenance, camera reconfiguration, cleaning and servicing
Ensure there is a low chance of false triggers during installation and maintenance
Be responsible for ensuring all equipment, parts and spares are loaded into your business vehicle ahead of all appointments
Ensure all equipment is deployed, positioned and secured on‑site
Fit, display and remove company signage around the site of installation
Conduct thorough quality checks after repairs and maintenance to ensure equipment meets safety and performance standards
Respond promptly to customer inquiries and service requests regarding equipment issues
Successfully remove all off‑hire equipment and pack it into the company vehicle safely
Train customers and end‑users on proper operation, maintenance, and safety protocols of equipment
Conduct workshops and training sessions to enhance customer knowledge and ensure smooth equipment usage
Analyse complex technical issues and propose effective solutions to restore equipment functionality
Collaborate with engineering and design teams to address recurring problems and improve equipment design
Maintain a professional and courteous demeanor while interacting with clients
Skills, Knowledge & Expertise
Professional experience and qualifications:
3+ years hands‑on experience in a field engineer role or similar
The ideal candidate will have experience in either telecoms, satellite, electronics, gas and electrics or an engineering background.
Have a full UK driving license.
CSCS training and H&S training would be desirable skills.
Knowledge of wiring/electronics/soldering and experience in alarm installations is desirable but not essential.
Personal Attributes:
Independent and comfortable decision‑making on site
Enjoy a lone‑working environment
Be comfortable using a work iPad to record and comment on all jobs
Able to perform physical activity on a day‑to‑day basis
Strong problem‑solving skills and a solution‑oriented mindset.
Excellent communication and interpersonal skills.
Customer‑focused attitude with a commitment to providing high‑quality service.
Detail‑oriented approach to diagnosing and resolving technical issues.
Adaptability to work in diverse and changing environments.
Ability to work independently and as part of a team.
Strong organisational skills to manage tasks and assignments effectively.
Patience and empathy when interacting with customers.
Job Benefits
25+ Days of Holiday
Healthcare scheme
4% Employer pension contribution
Employee Assistance Programme
Life Cover 3x salary
SmartWater Product Pack
Wider Benefits Portal
Buy Holiday Scheme
Employee Recognition Programme
Flexible working
Company van for business use
Fuel Card
Monday to Friday working
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