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Canon Ireland is looking for a talented Senior Field Engineer to join our Production Print team, providing top-notch service and support to our customers in Munster and on occasion Leinster. This role offers a unique opportunity to work with Inkjet/Toner production print devices, delivering excellence in maintenance, troubleshooting, and customer support.
You’ll thrive in an environment that encourages continuous learning and development, offering you access to a wide range of resources and support to help you grow your career and enhance your technical skills. If you're passionate about problem-solving, customer service, and cutting-edge print technology, this is the perfect role for you!
Why Canon?
* Continuous Growth & Development We invest in your future with a comprehensive Training & Development Program, providing you with the knowledge and skills to excel in your role and advance your career.
* Inclusive Culture Canon is committed to fostering an inclusive and equitable work environment where all employees feel valued, respected, and empowered to thrive.
* Sustainability Join us in our mission to reduce environmental impact and make a positive contribution to society, as we embrace our Kyosei philosophy of living and working together for the common good.
What We Give
With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.
At Canon we have a clear vision to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.
Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.
As a Senior Production Field Engineer, you will
* 1. Maintain, Repair & Optimize Production Print Devices
* Perform maintenance and repairs on Inkjet/Toner production printers, ensuring all devices run smoothly.
* Stay up-to-date on software updates and technical bulletins, keeping devices at peak performance.
* Calibrate and profile printers for colour accuracy, optimizing output quality.
* 2. Provide Expert Technical Support
* Support the team by taking ownership of technical problems and escalations.
* Act as liaison between technical specialists and local service team .
* Assist service manager in overseeing hardware/software upgrades and complex technical issues.
* 3. Work on Major Installations and Projects
* Contribute to/lead large installation s, collaborating with key stakeholders to ensure success.
* Ensure all work is executed to high standards, meeting customer expectations.
* 4. Proactive Customer Engagement
* Demonstrate exceptional customer service, building strong relationships and offering proactive support.
* Provide training to customers on product usage, maintenance, and advanced applications.
* 5. Drive Continuous Improvement
* Identify opportunities for performance improvement and resolve issues independently.
* Ensure all activities are accurately documented in line with Canon guidelines and policies.
What We Ask
Experience & Technical Skills
* You have 3 + years of sector experience, servicing Toner, Inkjet, or Wide Format production printers, or other related experience .
* Proficient in hardware and software troubleshooting, fault-finding, and device management.
You will need
* Customer Focus You are dedicated to providing outstanding service and building long-term customer relationships.
* Problem-Solving Expertise You can tackle complex technical problems and develop effective solutions.
* Team Player You’re comfortable working with a diverse team and contributing to the success of the group.
* Communication Skills Excellent verbal and written communication skills, enabling you to interact effectively with customers and colleagues.
Further Information
Closing Date - 28.02.25
Location - Field Based - Munster
Salary - €55,659 plus in-role progression zones
Key Benefits
* Company vehicle
* Life Assurance & Private Medical Insurance
* Pension Scheme (DC scheme up to 8% personal and 12% company contribution)
* Generous Paid Leave Up to 27 days holidays per year + Holiday Purchase options
* Paid Maternity/Paternity Leave
* Cycle to Work Scheme, Volunteer Days, and more!
* Summer Hours, Family Day, and Funded Social Events
No Agencies please
Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Engineering and Information Technology
* Industries
Computers and Electronics Manufacturing, IT Services and IT Consulting, and Printing Services
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