This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland.
Working as part of a dynamic and supportive team, you will have the opportunity to work closely with our personal and business customers.
Key Responsibilities:
* Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
* Handle the flow of customers to ensure their smooth passage through the Branch
* Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
* Record/update relevant customer information on in-house systems
* Handle all basic queries/problems and refer complaints as appropriate
* Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
About You:
We are looking for a candidate with a proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
You should be self-motivated with a passion to achieve goals and identify sales leads and referrals. You also have a curiosity for technology, and are an early adopter of new technologies.
The willingness to learn and grow your career within the company is essential.
Why Work with Us?
Bank of Ireland prioritises work-life balance with a commitment to hybrid working, along with 23 days annual leave and excellent pension contributions.
Our company culture values family, offering 6 months paid maternity leave, an innovative fertility and surrogacy policy along with working parent and carer supports.
Your health and wellbeing is important to us; we offer a substantial health insurance contribution, employee assistance program, Web Doctor and financial wellbeing coaches.