Mason Technology
is a wholly owned Irish company established in ****, the principal activities are the distribution and supply of laboratory and analytical instruments.
The Role
Mason Technology is seeking to recruit a
Field Service Engineer
based in
Leinster
on a full-time permanent contract with a requirement to travel countrywide when necessary.
This role will involve working in the service department as part of
Laboratory Technical Support Team
.
The LTS team is responsible for the installation, commissioning, follow up support and servicing of a variety of laboratory equipment.
The successful candidate must have strong technical knowledge of laboratory equipment and excellent communication skills.
Key Duties and Responsibilities
Perform installations and commissioning of laboratory equipment, at customer sites nationwide.
Ability to trouble shoot and assist customers with onsite issues over the phone.
Undertake preventative maintenance visits as scheduled by the Service Coordinators.
Maintaining communications with customers to ensure resolution and proper follow-up.
Follow Environmental Health and Safety regulatory requirements and maintain the company's standards in quality and service.
Provide training to end users when required.
Keeping up to date on administrative responsibilities such as completing service reports and calibration certificates in a timely manner.
Qualifications, Knowledge and Skills Required
A recognised course completed in electrical/instrumentation/mechanical engineering.
Previous experience in a similar technical/field service role is essential.
Experienced in the testing and service of general laboratory equipment including but not limited to Autoclaves, Incubators, Glasswashers, Freezers, Water Purification Systems and Microscopes would be preferable.
Experience with fault finding and testing of LAF Workstations and Biological Safety Cabinets would be beneficial.
Experience of working within Quality systems such as ISO, INAB, UKAS
Strong background in installation, commissioning, calibration and servicing of Laboratory equipment.
Ability to perform fault finding and repair laboratory equipment.
A good knowledge of related industry products and tools.
Full clean driving license is essential.
What's Important to Us
The successful candidate must be willing to work as part of team, be self-motivated and proactive using own initiative while liaising with the Team Lead and Coordinators when necessary.
An individual with strong communication and interpersonal skills.
Strong IT skills, with proficiency in Microsoft Office.
Excellent attention to detail.
Strong organisational skills and the ability to multi-task.
Highly motivated, confident, resilient with a positive attitude.
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