Unijobs on behalf of our public sector client have a requirement for a Training and Testing Support Officer.The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.Reporting to the PAS Project Manager/Test Lead the Training and Testing Support Officer will be working on the new Patient Administration System (PAS) Upgrade Project.This is a temporary position that is fully onsite, based in Dublin 8.Working 35 hours per week, the successful candidate will be employed as an agency employee, this position is aligned to a salary scale ranging from €35,609
- €54,914 p.a (depending on public sector experience).This position also offers 28 days annual leave per year and paid bank holidays.Purpose of the Role: The Training and Testing Support Officer will play a critical frontline role in the testing, training, and successful implementation of a new Patient Administration System (PAS) within the hospital.The post holder will be responsible for: Supporting system testing and validation Delivering and coordinating end-user training Providing hands-on go-live and stabilisation support This role is essential in ensuring the PAS system is safe, effective, user-friendly, and fully adopted across clinical and administrative services.Key Duties and Responsibilities: System Testing & Validation Work with third-party providers, analysts and workstream/customer support teams to ensure software solutions meet user expectations.Review documented test cases.Execute comprehensive testing against the software, ensuring all features function as designed and intended.Perform root-cause analysis of defects to identify and mitigate project risks.Communicate the results of software testing efforts to stakeholders and suggest areas of improvement.Contribute to the continuous improvement of software testing methodologies and, if necessary, develop standard operating procedures (SOPs).Specific Tasks include: Participation in and support of: System testing Integration testing User Acceptance Testing (UAT) Execution of test scripts and accurately document results.Log system defects, workflow issues, and configuration problems.Retest fixes and confirm resolution.Validate patient pathways including: Outpatients Admissions Transfers & Discharges Waiting list management Emergency Department flows Training Development & Delivery Deliver classroom, virtual, and one-to-one PAS training to: Clerical staff Nursing staff Medical staff Management users Support development of: Training materials User guides Quick reference guides e Learning content Maintain accurate training attendance records.Provide post-training support and follow-up.Clinical & Operational Engagement Work closely with: Admissions Outpatients Bed Management Emergency Department Wards & Theatres Assist in mapping: Patient pathways Booking processes Clinic templates Admission workflows Governance, Clinical Safety & Compliance Ensure compliance with: GDPR & Data Protection Patient confidentiality ICT & cybersecurity policies Participate in audits and quality assurance processes.General Digital & Administrative Responsibilities Maintain accurate: Test documentation Training records Issue logs Support reporting to PAS Programme Governance Groups.Maintain structured electronic records via Teams / Share Point.Desirable: Previous clerical experience in a Hospital / Healthcare environment which may include General Hospital Administration / Medical Secretary and/or Medical Audio typing role Have completed or leading to completion in a course of study related to Medical Secretary or Hospital administration Technical/Clinical Competencies: Please note for each of the required competencies below, you will be required to provide examples of your current level of knowledge, skill and/or experience for each of these.Required: Excellent Keyboard Skills Excellent working knowledge of MS Office (Word and Excel) and E-mail Desirable: Training or education qualification ICT, Digital, or Project Support qualification.
xsokbrcPrior experience in: PAS or EPR projects / Hospital digital transformation / Large-scale system go-live events ISTQB foundation level This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role Unijobs is an equal opportunities employer.