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Customer Service Agent
Reference: NOV20256616
Expiry date: 2025-12-15 09:25:00.000
Location: Dublin
Benefits: A superb range of exclusive, employee only benefits and discounts
Customer Service Advisor
NorthgateIreland has been supplying and managing vehicles for businesses across Ireland for more than 22 years. We continue to grow and dominate the light commercial vehicle market with our growing network of branches in Ireland and our sizeable fleet of approximately 4,500 vehicles and depots in Dublin, Cork, Limerick and Galway.
We are now recruiting for a Customer Service Advisor to join our growing team in our Dublin head office.
Role Overview
In this role, you will be a key member of our service team, involved in the day to day running of our workshop/service centre. You'll be one of the direct contacts between our customers, technicians and administration team so it's important that you have great people skills.
Responsibilities
* Key daily responsibilities is managing the Services of the Fleet, booking timely service appointments for customers, and dealing with all customers in a courteous and professional manner.
* Ensuring all breakdowns and road traffic accidents are dealt with as quickly as possible
* Ensuring all work carried out is in line with manufacturers servicing requirements, or customer expectations in relation to service level agreements. Vehicles overdue service are kept to a minimum. Only required work is carried out and any preventative maintenance spend is authorised and necessary.
* Planning and managing the workload to exceed customers’ expectations while prioritising to ensure vehicles are available to rent.
* Issue of work to mechanics or external garages, raising, updating and closing of job cards in a timely manner with notes and explanations added to ensure full understanding for the expenditure.
* Warranty claims are identified and managed in the correct manner, reporting all issues to the workshop Manager or person responsible for the warranty processes.
* Logging mileages and accurately recording on all job cards.
* Ensuring logs are updated correctly and timely with responses to our Key accounts
* Dealing with minor damage claims according to the damage control process and following the correct process for any claims.
* Obtaining order numbers from customers, ensuring no chargeable work is carried out without prior authorisation for internal, external and retail customers
* Raising sales invoices in a timely manner.
* Updating all customers on progress (internal and external customers) Recalls.
* Ensure all vehicles are checked through the correct process to ensure all recalls are carried out before vehicles are returned to customers, this is either in our own workshop or sister company workshops.
* Sign off and approval of purchase ledger invoices including the FTL one bill and centralised billing from head office, making sure all recharge opportunities are realised and completed.
* Dealing with minor workshop damage repairs, following customers’ service level agreements.
* Leaving Certificates or equivalent
Qualifications
* Exceptional communication skills
* A friendly and approachable personality
* A professional presentation
* The ability to work in a team environment
* Deliver a first class customer experience
* Attention to detail and proactive thinking
* Vehicle maintenance and repair qualifications
* Specific experience within the Bodyshop sector
Contract: Permanent Full-time hours
Location: Blanchardstown, Dublin 15 (free parking available)
Benefits and About Us
What other benefits can Northgate offer
ü Great location with plenty of parking
About Us
We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.
We are agile. We are experts. We are imaginative. We are reliable.
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